Eye Care Patient Services Specialist

FYihealth group; Sechelt; On-site; CAD 27,028 - 27,496; Full time

Benefits offered by this job

Quarterly bonuses

Optical coverage

Growth opportunities

Training & development

Team-oriented culture

Job summary

FYidoctors, a division of FYihealth group, Sechelt clinic is seeking a Patient Services Specialist to deliver exceptional service and support to our patients in a collaborative, patient-first environment. This full-time role runs 30-40 hours per week, with operations Monday to Friday and a planned end date of August 31, 2027.

You will greet patients, handle check-in/out, assist with pre-testing, coordinate appointments, and support billing and eyewear services while maintaining a welcoming

Qualifications

• Retail experience is an asset.
• Proficient with MS Office Suite."
• Excellent communication and interpersonal skills.
• Collaborative, adaptable and proactive team player.
• Ability to manage changing priorities.

Responsibilities

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
• Perform pre-testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

Skills

Communication

Interpersonal skills

Multi-tasking

MS Office

Team collaboration

Adaptability

Growth mindset

Job description

FYidoctors, a division of FYihealth group, Sechelt clinic is seeking a Patient Services Specialist to deliver exceptional service and support to our patients in a collaborative, patient-first environment. This full-time role runs 30-40 hours per week, with operations Monday to Friday and a planned end date of August 31, 2027.

You will greet patients, handle check-in/out, assist with pre-testing, coordinate appointments, and support billing and eyewear services while maintaining a welcoming