Patient Services Specialist

FYihealth group; Vancouver; On-site; CAD 26,174 - 28,929; Full time

Benefits offered by this job

Quarterly bonuses

Optical benefits

Growth opportunities

Collaborative culture

Training and development

Job summary

FYidoctors Vancouver Broadway and FYidoctors Kerrisdale clinics are hiring a Patient Services Specialist to join our team. This full-time position (30–40 hours/week) involves greeting patients, check-in/out, scheduling, billing, and delivering exceptional patient experiences in a fast-paced optical clinic.

We value strong customer service, collaboration, and adaptability. Benefit from competitive wages, comprehensive optical benefits, and opportunities for growth within a doctor-led,

Qualifications

• Previous retail experience is an asset.
• Ability to multi-task and thrive in a fast-paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences.
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively.

Responsibilities

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
• Perform pre-testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

Skills

Customer service

Multitasking

Interpersonal skills

Team orientation

Tools

MS Office Suite

Job description

FYidoctors Vancouver Broadway and FYidoctors Kerrisdale clinics are looking for a Patient Services Specialist to join our team. The role is full‑time, 30–40 hours per week, and clinics are open Monday to Saturday.

What You’ll Do

• Greet and welcome patients to the clinic, manage patient check‑in and check‑out and engage with patients in person, by phone, and via email
• Perform pre‑testing to support comprehensive eye care
• Coordinate appointments, prepare prescription printouts, and manage billing and payments
• Manage eyewear pick‑ups and perform minor repairs and adjustments on eyewear
• Deliver exceptional customer service ensuring a positive patient experience
• Support clinic operations by performing additional duties as required

What You Bring

• Previous retail experience is considered an asset
• Ability to multi‑task and thrive in a fast‑paced environment
• Proficiency with technology and computers, including MS Office Suite
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively

How You’ll Benefit

• Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics)
• Comprehensive benefits package featuring exceptional optical coverage
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment
• A workplace culture that fosters collaboration and teamwork
• Continuous training and development opportunities to support your career growth

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eye‑care provider. Our purpose is simple: enhance the lives of our patients. If you’re excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor‑led, patient‑first approach has driven our rapid growth.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

The expected starting compensation for this position is between $19.62 and $19.96 per hour, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering.