Agency Support Worker (Casual)

Bissell Centre's Thrift Shop; Edmonton; On-site; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Employee and Family Assistance Program

Staff events, committees and Celebrait

Exclusive employee discounts

Paid time off for optional general hol

Job summary

Bissell Centre is seeking a Casual Agency Support Worker to provide flexible frontline support across programs including Hope Terrace and Supportive Recovery Housing. You will respond to immediate needs, assist with transportation, and connect participants with resources, while maintaining compassionate, person-centered care.

The role requires a Human Services credential and 2–3 years of relevant experience, plus First Aid and CPR.

Qualifications

• Minimum degree or diploma in a Human Services field with 2–3 years of direct experience.
• Valid Standard First Aid and CPR.

Responsibilities

• Provide flexible frontline support across assigned Bissell Centre programs and services.
• Build respectful and professional relationships with participants using client-centered approaches.
• Engage with participants to identify immediate needs, goals, and supports and complete required assessments and documentation.
• Implement individualized care, safety, or recovery strategies in collaboration with the participant and program team.
• Provide practical assistance that promotes stability, independence, accountability, and well-being.

Skills

Frontline support

Trauma-informed

Culturally responsive

Harm reduction

Education

Human Services degree/diploma

Tools

Starting Point

ORBIT

SPDAT

Job description

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for a Casual Agency Support Worker to join our dedicated us as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

The Agency Support Worker – Casual provides flexible, responsive frontline support across Bissell Centre programs and services based on operational needs. Casual staff may provide coverage within programs such as Hope Terrace, Supportive Recovery Housing, Extreme Weather Shuttle Response, and other agency programs or initiatives requiring additional frontline support.

The position supports continuity of services by providing coverage for staff absences, vacancies, increased service demands, emergency or seasonal responses, and other emerging operational needs. Depending on the assignment, responsibilities may include supporting participants within a residential or supportive housing environment, responding to immediate needs, providing transportation or community-based support, promoting safety and well-being, and connecting participants with appropriate resources and services.

The Agency Support Worker – Casual works from a person-centred, trauma-informed, culturally responsive, and harm reduction approach while maintaining professional boundaries and contributing to safe, respectful, and welcoming environments. Casual staff are expected to adapt to different teams, participant needs, service environments, and program models while maintaining consistent standards of professionalism, communication, documentation, safety, and participant care.

Assignments are based on organizational need as well as the employee’s training, experience, and demonstrated competencies for the specific program or service area.

• Provide flexible frontline support across assigned Bissell Centre programs and services, adapting service delivery to the needs, expectations, and model of each program.
• Build respectful and professional relationships with participants using person-centred, trauma-informed, culturally responsive, and recovery approaches that promote safety, dignity, choice, and well-being.
• Engage with participants to identify immediate needs, goals, barriers, and appropriate supports, completing required assessments and documentation using agency-approved tools and databases, including Starting Point, ORBIT, SPDAT, Provincial Assessments, and other applicable systems.
• Implement individualized care, support, safety, or recovery strategies in collaboration with the participant and designated care or program team.
• Provide practical assistance that promotes stability, independence, accountability, and overall well-being, including support with daily living skills, hygiene, apartment maintenance, pest management, appointments, transportation, community integration, and navigation of social service systems.

What You’ll Bring?

• The successful candidate will have a minimum of a degree or diploma in a Human Services field with 2-3 years of direct experience working with the vulnerable population.
• Valid Standard First Aid and CPR.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
• Paid time off for optional general holidays

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.