Expert Software Engineer – ServiceNow

TEEMA; Toronto; Remote; CAD 171,000 - 228,000; Full time

Job summary

TEEMA is seeking an Expert Software Engineer to advance ServiceNow in a healthcare technology organization. This remote-friendly role offers hands-on platform architecture, complex development, and AI-driven capability exploration, with focus on ITSM, ITOM, and CSM modules.

You will lead integrations, optimize security and scalability, and collaborate with global teams. Requires 7+ years of ServiceNow experience, certifications, and strong communication.

Qualifications

• 7+ years of software engineering experience with extensive ServiceNow design and development expertise.
• Strong knowledge of ITIL processes and practical experience with ITSM, ITOM, and CSM.
• ServiceNow Certified System Administrator and Certified Application Developer credentials.
• Experience working within ServiceNow multi-domain environments.
• Proficiency with ServiceNow APIs, integrations, security, and platform architecture.
• Strong communication, problem-solving, and stakeholder-management skills.
• Bachelor’s degree in computer science, information technology, or equivalent experience.

Responsibilities

• Lead complex ServiceNow development projects and platform enhancements.
• Design scalable, secure, and highly available ServiceNow architectures and integrations.
• Configure and customize business rules, client scripts, UI policies and actions, ACLs, notifications, workflows, and service catalogs.
• Support ITSM, ITOM, CSM, Incident, Problem, Change, CMDB, and Service Catalog modules.
• Build integrations using REST, web services, SSO, SAML, LDAP, JDBC/ODBC, FTP/SFTP, and related technologies.
• Identify opportunities to incorporate AI capabilities into the ServiceNow platform.
• Develop proofs of concept for innovative or technically complex solutions.
• Troubleshoot advanced platform issues and provide expert-level technical guidance.
• Manage update sets, deployments, release activities, and peer code reviews.
• Partner with business analysts, project managers, process owners, and global development teams.

Skills

ServiceNow design

ServiceNow development

ITIL processes

Communication

Stakeholder management

Education

Bachelor's degree in CS/IT

Tools

REST APIs

SSO

SAML

Job description

Expert Software Engineer – ServiceNow

Location: Remote, United States or Canada

Hours: Must align with Eastern Time

Join a healthcare technology organization that is modernizing its ServiceNow platform and expanding into AI-driven capabilities. This hands‑on engineering role offers the opportunity to shape platform architecture, solve complex technical challenges, and bring innovative solutions from concept to production.

Key Responsibilities

Lead complex ServiceNow development projects and platform enhancements.

Design scalable, secure, and highly available ServiceNow architectures and integrations.

Configure and customize business rules, client scripts, UI policies and actions, ACLs, notifications, workflows, and service catalogs.

Support ITSM, ITOM, CSM, Incident, Problem, Change, CMDB, and Service Catalog modules.

Build integrations using REST, web services, SSO, SAML, LDAP, JDBC/ODBC, FTP/SFTP, and related technologies.

Identify opportunities to incorporate AI capabilities into the ServiceNow platform.

Develop proofs of concept for innovative or technically complex solutions.

Troubleshoot advanced platform issues and provide expert‑level technical guidance.

Manage update sets, deployments, release activities, and peer code reviews.

Partner with business analysts, project managers, process owners, and global development teams.

Qualifications

7+ years of software engineering experience with extensive ServiceNow design and development expertise.

Strong knowledge of ITIL processes and practical experience with ITSM, ITOM, and CSM.

ServiceNow Certified System Administrator and Certified Application Developer credentials.

Experience working within ServiceNow multi‑domain environments.

Proficiency with ServiceNow APIs, integrations, security, and platform architecture.

Strong communication, problem‑solving, and stakeholder‑management skills.

Bachelor’s degree in computer science, information technology, or equivalent experience.

TEEMA uses Workwolf’s AI-enabled tools to sort and screen applications based on job‑related criteria. All hiring decisions involve human review.