Experience Management Consultant: Growth & XM Impact

Optimus SBR; Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Opportunities for Growth

Inclusive Workplace

Flexibility and Autonomy

Leadership Development

Job summary

A leading management consulting firm in Toronto is seeking a Business Consultant, Experience Management (XM) to lead the implementation of customized solutions and deliver actionable insights. The ideal candidate has 5+ years of relevant experience, a Bachelor's degree in a related field, and expertise with Qualtrics XM Discover. This role offers opportunities for leadership and growth within a collaborative and innovative environment.

Qualifications

• 5+ years in consulting, data analysis, or related roles.
• Experience with Qualtrics XM Discover or similar platforms preferred.
• Familiarity with call center operations is an asset.

Responsibilities

• Lead the implementation of customized XM solutions.
• Analyze data using Qualtrics XM Discover and dashboard tools.
• Deliver actionable insights to improve client experiences.

Skills

Data analysis

Problem-solving

Teamwork

Communication

Education

Bachelor’s in Business, Data Science, Marketing, or related field

Tools

Qualtrics XM Discover

Excel

Power BI

PowerPoint

Job description

A leading management consulting firm in Toronto is seeking a Business Consultant, Experience Management (XM) to lead the implementation of customized solutions and deliver actionable insights. The ideal candidate has 5+ years of relevant experience, a Bachelor's degree in a related field, and expertise with Qualtrics XM Discover. This role offers opportunities for leadership and growth within a collaborative and innovative environment.