Manager, End User Computing / Digital Workplace Technology

WorkSafeBC; Richmond; Hybrid; CAD 131,000 - 159,000; Full time

Job summary

WorkSafeBC is seeking a Manager, End User Computing / Digital Workplace Technology to lead strategy, delivery, and ongoing improvement of our digital workplace services. You will shape the employee tech experience across messaging, collaboration, endpoint management, VDI, cloud workplace tech, and modern device management.

You'll guide a high-performing technical team within the IT Security & End User Technology Department, champion emerging tech, and ensure secure, reliable tools that empower

Qualifications

• Bachelor's degree in CS/IT or related
• 8–10 years in End User Computing/Digital Workplace
• 7+ years of leadership experience
• Experience developing technology strategies, roadmaps, and operational plans
• Vendor/budget management and complex tech initiatives

Responsibilities

• Develop and execute the strategy and roadmap for End User Computing and Digital Workplace technologies.
• Lead a team delivering secure, modern workplace technology services.
• Partner with business and technology leaders to align solutions with priorities.
• Recommend and implement solutions to improve productivity and user experience.
• Guide cloud/hybrid device management, endpoint security, and VDI.
• Evaluate emerging tech and AI-enabled workplace solutions for improvement.
• Lead complex technology initiatives with business cases and roadmaps.
• Oversee governance, standards, and service delivery excellence.
• Champion enterprise security with security and infrastructure teams.
• Model expected behaviors of WorkSafeBC employees.

Skills

Leadership

Strategic thinking

Partnership building

Education

Bachelor's degree in Computer Science/IT

Job description

Overview

We're looking for a Manager, End User Computing / Digital Workplace Technology to lead the strategy, delivery, and continuous improvement of WorkSafeBC's digital workplace technologies and services.

In this role, you'll be responsible for shaping the future of the employee technology experience across messaging, collaboration, endpoint management, virtual desktop infrastructure, cloud workplace technologies, and modern device management solutions. You'll provide strategic leadership to a high-performing technical team while ensuring our employees have secure, reliable, and innovative tools that enable productivity, communication, and collaboration.

As a key leader within the IT Security & End User Technology Department, you'll champion emerging technologies, guide modernization initiatives, strengthen enterprise security, and ensure technology investments support WorkSafeBC's strategic priorities.

How you'll make a difference

You’ll use leading edge tech to connect people to healthy and safe workplaces.

Where you'll work

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role combines time in our offices with flexibility for remote work.

What you'll do

• Develop and execute the strategy and roadmap for End User Computing, Digital Workplace, collaboration, messaging, endpoint management, and virtual desktop technologies.
• Lead a team of technical professionals responsible for delivering secure, reliable, and modern workplace technology services.
• Partner with business and technology leaders to align digital workplace solutions with organizational priorities and employee needs.
• Recommend and implement innovative solutions that improve productivity, collaboration, user experience, and operational efficiency.
• Guide the evolution of cloud and hybrid device management, endpoint security, virtual desktop infrastructure, and workplace collaboration platforms.
• Evaluate emerging technologies, industry trends, AI-enabled workplace solutions, and vendor offerings to identify opportunities for continuous improvement.
• Lead the planning and delivery of complex technology initiatives, including development of business cases, project proposals, implementation roadmaps, and operational plans.
• Oversee technology standards, governance frameworks, and service management practices to ensure consistent and effective service delivery.
• Champion enterprise security practices in collaboration with security and infrastructure teams.
• Consistently model the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

Is this a good fit for you?

• Are a collaborative and strategic technology leader.
• Have experience leading technical teams within large, complex organizations.
• Can balance operational excellence with long-term technology planning.
• Build strong partnerships across business and technology teams.
• Have a passion for improving the employee digital experience.
• Are comfortable leading organizational change and technology modernization initiatives.
• Can translate technical concepts into business outcomes and executive recommendations.

Your background and experience

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Minimum 8-10 years of progressive experience in End User Computing, Digital Workplace, Infrastructure, or Workplace Technology environments.
• Minimum 7 years of leadership experience managing technical teams.
• Experience developing technology strategies, roadmaps, and operational plans.
• Experience managing vendors, budgets, and complex technology initiatives.
• Strong understanding of enterprise workplace technologies, collaboration platforms, endpoint management, and cloud-based service delivery models.

Important to know

• Consent to a criminal record check and successfully meet record clearance
• Confirm you're legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflect the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more

Discove r who we are .

Our benefits

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire

• 4 weeks of vacation in your first year, with regular increases based on years of service

• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account

• Optional leave arrangements

• Development opportunities (tuition reimbursement, leadership development, and more)

Salary

$130,999 - $159,163/ yearly