Executive Support & Operations Specialist

bakerhughes; New Brunswick; On-site; CAD 60,000 - 90,000; Full time

Job summary

Baker Hughes in Canada, New Brunswick, is seeking a Support Services Specialist - Exec Support to strengthen customer relationships while driving service excellence and operational efficiency across assigned accounts. You will coordinate with customers, service technicians, and business stakeholders to oversee performance and deliver results.

The role requires a Bachelor's degree, strong communication and leadership, and the ability to influence stakeholders and lead small teams.

Qualifications

• Bachelor's degree from an accredited university or college.
• Strong oral and written communication skills.
• Excellent interpersonal and leadership capabilities.
• Ability to influence stakeholders and lead small teams.
• Experience in customer service, account management, or service operations environments.
• Proven project coordination and multitasking abilities.

Responsibilities

• Account Management, Oversee Service Technicians for the Account, Indirect upselling on Accounts, Customer Service.
• Develops an operational year plan for the own department activities.
• Suggests improvements in products, processes and procedures.
• Contributes to plan of larger unit.
• Works together with high level people from the business and SPB and EB level.
• Specifies needs, communicates about project approach and presents outcomes of research done.
• Standardized project processes.
• Guidelines for choosing the right actions.
• Processes and procedures are frequently updated by other functions and have to be implemented in the department.
• Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

Education

Bachelor's degree

Job description

Baker Hughes in Canada, New Brunswick, is seeking a Support Services Specialist - Exec Support to strengthen customer relationships while driving service excellence and operational efficiency across assigned accounts. You will coordinate with customers, service technicians, and business stakeholders to oversee performance and deliver results.

The role requires a Bachelor's degree, strong communication and leadership, and the ability to influence stakeholders and lead small teams.