Services Specialist - Resource Management

Baker Hughes; Whitecourt; On-site; CAD 80,000 - 115,000; Full time

Benefits offered by this job

Work-life balance

Private medical care

Life insurance

Financial programs

Additional benefits

Job summary

Baker Hughes in Canada is seeking an Account Manager to own delivery service and maintenance for our upstream customers. You will oversee resources, logistics and field services to ensure on-site performance and safety, while supporting preventive and remedial maintenance programs.

Join a global energy technology company that values innovation and teamwork. You will contribute to an annual operations plan, collaborate across units, and help improve products and processes while delivering

Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED)
• At least 4 years of experience in Services
• Proficient in MS Office with strong MS Excel skills
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to work independently with strong problem-solving skills

Responsibilities

• Manage resources and logistics for on-site service and maintenance.
• Coordinate preventive and remedial maintenance and field services.
• Develop operational year plan for the department.
• Suggest improvements in products, processes, and procedures

Skills

MS Office

Excel

Communication skills

Interpersonal & leadership

Problem-solving

Independent work

Education

Bachelor's degree or equivalent

Job description

Would you like to take ownership of a team delivery service and maintenance to our customers?

Do you enjoy being part of a successful team?

Join our Upstream Chemical team

Our diverse and global team ensures that our customers have the products they need to perform effectively and safely. Our team ensures production enhancement and chemical services for our upstream customers so that they can function efficiently and perform at the highest level. We provide technical solutions to help with all their challenges.

Partner with the best

As Account Manager you will be responsible for all resources and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to maintaining, repairing and refurbishing sold or existing products. Includes all types of maintenance service (preventive and remedial), managing maintenance facilities and field services engineering. Contributes to the development of an operational year plan for own department activities of the team. Suggests improvements in products, processes and procedures.

Fuel your passion

As an Account Manager, you will be responsible for:

• Field resource deployment planning and execution to meet customer and business metrics. Interfacing the customer service managers on issues escalation. Developing long range forecast for region resource needs. Developing and executing short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training.
• Working together with people from the business unit. Contacting under guidance and/or gearing towards specifying activities, planning of activities and giving explanations on technical issues.
• Handling standardized project processes. Providing guidelines for choosing the right actions. Some latitude in ways of working and planning.
• Handling targeted clients. Working on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

To be successful in this role you will:

• Have Bachelor's degree from an accredited university or college (or a high school diploma / GED
• Possesses at least 4 years of experience in Services.
• Be proficient in MS Office with strong MS Excel skills.
• Possess strong oral and written communication skills.
• Possess strong interpersonal and leadership skills.
• Have ability to work independently with strong problem-solving skills.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• The role is in general hours (8AM - 5 PM)

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Specialist - Resource Management

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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