Executive Lounge Server (Fairmont Gold)

Fairmont Hotels & Resorts; Lake Louise; On-site; CAD 28,000 - 39,000; Part time

Benefits offered by this job

Staff accommodation

Free meal per shift

Benefits package

Pension plan

Travel discounts

Mountain Explorer program

Career growth

Job summary

Fairmont Chateau Lake Louise is seeking a cheerful and customer-focused Server for the Fairmont Gold Department. You will deliver high-quality service, greet guests, assist with breakfast seating, and maintain the exclusive ambiance of the lounge while working in a seasonal capacity.

This role requires maintaining guest satisfaction, coordinating with kitchen and supervisors, and handling special requests. A strong focus on presentation and hospitality is essential for success in this position.

Qualifications

• One year of experience in a buffet-service food and beverage environment.
• Committed to guest service and exceeding guest expectations.
• Demonstrates initiative and the ability to work with minimal supervision.
• Physically fit to lift trays repeatedly, stand, and walk for the duration of the shift.

Responsibilities

• Execute all aspects of food and beverage service for Fairmont Gold Department, ensuring guest satisfaction.
• Greet guests, manage seating during breakfast, maintain exclusivity of the Fairmont Gold Lounge.
• Set up buffet and lounge tables for breakfast, canapés, and other services.
• Communicate with Fairmont Gold Supervisors and other departments for special requests.
• Promote and control the honour bar to maximize revenues for Fairmont Gold.

Skills

Guest service

Initiative

Physical stamina

Teamwork

Communication

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Fairmont Gold is a private and exclusive hotel within a hotel, dedicated to providing a consistently high-quality, personalized service designed to meet the needs and expectations of the business executive and leisure traveler. As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding food and beverage offerings make our guests feel unique and valued.

Pay Rate: $24.09/hour

Start Date: October

Position Type: Seasonal

Job Duties Include

• Responsible for the execution of all aspects of food and beverage service to guests in the daily operation of the Fairmont Gold Department, ensuring the highest levels of guest satisfaction at all times
• Greeting guests, maximizing seating during breakfast service, and maintaining the exclusivity of the Fairmont Gold Lounge
• Set up buffet and lounge tables efficiently for breakfast, canapés, and other services.
• Communicate with Fairmont Gold Supervisors & several departments with special requests and guest preferences
• Ensures the highest possible revenues are generated for Fairmont Gold through promotion and control of the honour bar

Perform Operational Tasks Including

• Wash and clean buffet service items; keep lounge and buffet areas clean (vacuuming, dusting, emptying trash/recycling).
• Perform regular deep cleaning per duty schedules.
• Assist guests with local information and recommendations.
• Work with the kitchen to serve the Fairmont Gold Lounge menu and maintain food presentation standards.

Qualifications

• One year of experience in a buffet-service food and beverage environment
• Recognized commitment to guest service and exceeding guest expectations
• Demonstrates initiative and the ability to work with minimal supervision
• Physically fit to lift trays repeatedly, stand, and walk for the duration of the shift

You may be required to work on holidays, weekends, overnight,s and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment To Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.