Housekeeping Room Attendant

Sandman Hotel Group; Victoria; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Team discounts

Career development

Internal promotions

Employee assistance program

Discounts on dining

Job summary

The Sandman Hotel Group is seeking a dedicated Housekeeping Room Attendant in Canada. You will help maintain our rooms to the highest standards and support guest satisfaction through attentive service and clean, well-stocked facilities.

No formal education or experience is required as training is provided. Strong communication, professionalism, and the ability to follow instructions are essential. A positive, polished appearance is expected to contribute to a welcoming guest experience.

Qualifications

• No education or experience required; we will train one on one.
• Ability to follow instruction.
• Good communication skills are an asset.
• WHMIS is an asset.
• Professional appearance and manners.

Responsibilities

• Clean rooms according to Sandman Hotels standards.
• Maintain up-to-date knowledge of cleaning chemicals and products and proper handling procedures.
• Respond to guest and staff inquiries promptly and courteously.
• Record and return any lost property; report hazards to supervisor/manager.
• Ensure equipment is operated safely and securely.
• Report unusual or suspicious persons or activities to management.
• Check for maintenance issues and replace burned-out bulbs as needed.
• Clean sinks, restock amenities, and manage laundry tasks as needed.
• Stock linen and manage laundry items for next day use.
• Perform Houseperson duties if required.

Skills

Excellent customer relations

Time-management

Adaptable to change

Guest-experience oriented

Job description

We celebrate Housekeeping Room Attendants as the heart of our hotels. Without you, we simply could not open. Your passion for cleanliness and eagle-eye for detail really help to set us apart, and your commitment to friendly customer service brings our guests back time after time. On top of a competitive compensation package and flexible schedule, we're committed to your professional development and offer real career growth. We know you'd love to hear about our perks'incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

• No education or experience required, we will train one on one

• Ability to follow instruction

• Good communication skills are an asset

• Workplace Hazardous Materials Information System (WHMIS) is an asset

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Professional appearance and manners

DUTIES:

• Clean rooms according to Sandman Hotels standards

• Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures
• Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
• Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times

• Reports any unusual or suspicious persons/activities happening in the area of security to the manager
• Reports any maintenance issues including burned out light bulbs
• Check under bed, drawers, and closet for left behind articles and or trash
• Cleans sink and fixtures and restock all terry, soap, glasses, comment cards, coffee and other amenities
• Clean coffee pots when needed, - ensures pots are plugged in

• Arrange furniture following use by guests
• Ensure security of guest rooms and privacy of guests
• Perform Laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift.
• Remove laundry from dryers and fold immediately to prevent wrinkling.
• Stock linen supply room with clean linens for use for next day.

• Laundry to include: bed linens, blankets, Duvets/Comforters, towels & face cloths, and restaurant table linens. At end of day all cleaning cloths will also be washed, dried and folded for housekeeping needs.
• Small mending repairs required as needed.
• Perform Houseperson duties if required.

APPLICABLE SKILLS:

• Excellent customer relations.

• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.