Executive Director & Chief Executive Officer (CEO)

Flagship Management LLC; British Columbia; On-site; CAD 150,000 - 250,000; Full time

Job summary

A leading company in the maritime passenger industry is seeking a dynamic Chief Executive Officer (CEO) to drive growth and profitability. The ideal candidate will have extensive executive experience, strong financial management skills, and a passion for customer service excellence. This role involves strategic vision, operational leadership, and team development to enhance customer satisfaction and ensure compliance with maritime regulations.

Benefits

Competitive salary with performance-based incentives

Opportunity to shape the future of a respected brand

Qualifications

• Extensive experience in executive leadership roles in maritime or passenger transport.
• Proven track record of managing P&L in passenger service environments.

Responsibilities

• Develop and execute strategies for growth in passenger services.
• Oversee operations ensuring a seamless experience for passengers.
• Lead and manage a diverse team while ensuring regulatory compliance.

Skills

Leadership

Financial Management

Strategic Thinking

Customer Service Excellence

Stakeholder Management

Education

University degree

MBA

Job description

Job Title : Chief Executive Officer (CEO) British Columbia We are looking for a dynamic and visionary Chief Executive Officer to lead our client’s passenger vessel operations. The ideal CEO will steer the company towards growth and profitability while ensuring exceptional service delivery to its passengers. Key Responsibilities for the Chief Executive Officer : Strategic Vision : Develop and execute strategies that align with the company's long-term goals in the passenger services market. Financial Management : Take full P&L responsibility, driving financial performance through effective cost management and revenue generation strategies specifically tailored for maritime passenger services. Operational Leadership : Oversee all business-to-consumer operations, ensuring a seamless, safe, and enjoyable experience for passengers from booking to disembarkation. Team Development : Lead, inspire, and manage a large, diverse team, fostering an environment of collaboration, innovation, and high performance. Board Engagement : Regularly report to the Board of Directors, providing insights, performance reviews, and strategic recommendations; ensure alignment with board directives and company objectives. Customer Focus : Enhance customer satisfaction by analyzing feedback and market trends, adapting services to meet consumer needs and expectations. Regulatory Compliance and Safety : Ensure all operations comply with maritime regulations and maintain the highest safety standards. Qualifications for the Chief Executive Officer : Extensive experience in executive leadership roles, preferably as a CEO or similar, within the maritime or passenger transport industry. Proven track record of managing P&L in a business-to-consumer passenger service environment. Demonstrated ability to lead large teams and manage complex operations in a consumer-focused sector. Strong strategic thinker with a history of driving business growth and operational excellence. Excellent communicator with experience in stakeholder management, particularly with a Board of Directors. University degree; an MBA or equivalent is highly desirable. Personal Attributes for the Chief Executive Officer : Resilient, adaptable, and visionary leadership style. Passion for customer service excellence and maritime operations. Commitment to safety, sustainability, and regulatory compliance. Benefits : Competitive salary with performance-based incentives. Opportunity to shape the future of a respected brand in the maritime passenger industry. For additional information and confidential consideration, contact : John F. "Jack" Mylott Partner, Flagship Management US : [phone] [emailprotected]

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