Executive Assistant General Manager - Fine Dining

Seminole Hard Rock

Ottawa

On-site

CAD 90,000 - 120,000

Full time

4 days ago

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Job summary

Council Oak Steakhouse at Hard Rock Ottawa Hotel & Casino seeks an Assistant General Manager to lead front‑of‑house operations, uphold the highest service standards, and ensure guest satisfaction aligns with the Hard Rock brand.

Reporting to the VP of Food & Beverage, you will coach a high‑performing service team, manage labor and costs, partner with Culinary Leadership on menus and events, and drive revenue through upselling and VIP experiences.

Qualifications

Minimum 3-5 years of progressive leadership experience within upscale, fine dining, luxury hospitality, or high-volume restaurant environments.
Minimum 2 years of management experience leading front-of-house restaurant operations, including service, staffing, scheduling, and guest relations.
Fine dining experience is required, with experience in a premium steakhouse environment strongly preferred.
Proven success leading large service teams in a fast-paced, guest-focused environment while maintaining exceptional service standards.
Experience managing restaurant financials, including labor costs, revenue targets, forecasting, budgeting, and inventory controls.

Responsibilities

Champion an elevated dining experience by ensuring every guest receives exceptional, personalized service that embodies the prestige and reputation of Council Oak Steakhouse.
Lead the daily operation of one of the property's premier dining destinations, maintaining impeccable standards of service, presentation, ambiance, and execution.
Inspire, coach, and develop a high-performing team of service professionals, creating a culture rooted in hospitality excellence, accountability, and memorable guest experiences.
Act as a visible leader on the restaurant floor, engaging with guests, addressing service opportunities in real time, and ensuring every touchpoint reflects a world-class dining experience.
Partner closely with Culinary Leadership to deliver flawless execution of signature menus, wine pairings, chef features, and special dining events.
Drive revenue growth through strategic upselling, premium wine and spirit offerings, private dining opportunities, and exceptional guest engagement.
Cultivate relationships with VIPs, casino guests, high-value players, local influencers, and repeat clientele to enhance guest loyalty and increase visitation.
Execute service standards that rival the finest steakhouses in North America, ensuring consistency in every course, interaction, and guest impression.
Analyze operational and financial performance, leveraging key metrics including labor, revenue, guest satisfaction, food and beverage costs, and profitability to drive continuous improvement.
Lead recruitment, onboarding, training, and succession planning initiatives to build and sustain a best-in-class hospitality team.
Oversee dining room atmosphere, ensuring music, lighting, cleanliness, table presentation, and overall guest environment support the Council Oak brand experience.