Exam Administrator

Norquest College; Edmonton; Hybrid; CAD 39,000 - 51,000; Full time

Benefits offered by this job

Flexible work options

Job summary

NorQuest College is seeking an Exam Administrator to provide proctoring for exams outside the classroom, including online and in-person sessions. You will support learners with diverse needs and collaborate with instructors to ensure accessibility and academic integrity.

The role emphasizes strong interpersonal skills, technology use for scheduling and proctoring, and commitment to removal of barriers in testing services. This is a campus-based position with the AUPE wage structure.

Qualifications

• Diploma required, preferably in administration or education; Bachelor’s degree is an asset.
• 3-5 years of experience working with diverse learners in education.
• Experience with multiple tech platforms and scheduling tools; quick learner.

Responsibilities

• Prepare exams following rules and accommodations, and vendor requirements.
• Schedule exam sessions with learners using booking tools.
• Proctor online and in-person exams to ensure integrity and a positive experience.
• Collaborate with team to develop processes and drive process improvements.
• Create online learning objects to support learner experience.
• Maintain inclusive, quiet, welcoming Test Centre environments.
• Provide timely, learner-centered troubleshooting via multiple channels.
• Liaise with Accessibility Services and instructors as needed.
• Plan final exams each term with complex scheduling and prep requirements.
• Train casual staff and staff from other areas participating in exams.

Skills

Interpersonal skills

De-escalation

Team collaboration

Organizational skills

Equity & inclusion knowledge

Education

Diploma in administration or education

Bachelor’s degree (asset)

Tools

Scheduling tools

eProctoring platforms

Job description

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TESTING SERVICES, STUDENTS AND ACADEMIC STRATEGY

NorQuesters are difference makers, and we’re searching for someone who can contribute to a positive testing experience for learners. Exam Administrators work together to provide proctoring for exams that occur outside the classroom setting. These include applicant exams, exams for students with disabilities, as well as online exams through a variety of platforms, including eProctoring. Working with diverse learners, especially learners with disabilities and learners with varying digital literacy skills, Exam Administrators use their exceptional interpersonal skill-sets, as well as their strong technical skills to provide supportive and responsive service. Testing Services values accessibility, universal design, inclusion, and removal of barriers in all that we do.

Reporting to the Manager, Academic Supports & Initiatives, this position works collaboratively with other Student Services teams and Faculty instructors in a campus-focused team environment. You will have the opportunity to strengthen your process-improvement skills and participate in team and college-wide professional development.

HOW YOU’LL MAKE A DIFFERENCE

• Prepare exams: follow processes and guidelines based on exam type, learner requirements/accommodations, and program/instructor exam rules, eProctor vendor requirements, etc.
• Schedule exam sessions: work with learners using relevant booking tools and processes.
• Follow best practice standards while proctoring exams (online and in- person), to support a positive test-taker experience, academic integrity, and exam security.
• Collaborate with team members and other college areas to create processes, use process-mapping tools, and participate/lead process-improvement initiatives.
• Use various modalities to communicate and enhance learner experience, including creation of online learning objects (webpages and video tutorials).
• Create an inclusive and supportive environment, both in-person and online, for diverse student needs.
• Monitor the physical Test Centre space to ensure a safe, quiet, and welcoming environment.
• Provide timely, and learner-centered troubleshooting/supports via multiple communication platforms.
• Liaise with Accessibility Services, instructors, and other College Life service providers.
• Create plans for final exams each term that include complex scheduling and preparation requirements.
• Train casual staff and staff from other areas who are participating.

WHAT YOU BRING

• Diploma required, preferably in administration or education. Bachelor’s degree is considered an asset.
• 3-5 years of directly related experience working with diverse learners in an educational setting, especially those who have English as an additional language and those with disabilities.
• Demonstrated experience working with multiple forms of technology (software, platforms, scheduling tools) and ability to learn new technology quickly.
• Interpersonal and intercultural communication skill-sets, and ability to de-escalate challenging conversations, while working toward a solution.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring:

• Demonstrated ability to work within a team, with strong collaborative skills.
• Commitment to excellence in client service.
• Organization, with ability to create and follow detailed processes and protocols.
• Exceptional communication skills, both oral and written. Strong knowledge related to equity, diversity, inclusion, Indigenization and decolonization.
• Recognition that we are greater than they, and that all initiatives support Testing Services and the college.

SALARY:

AUPE Administrator II | Band Level 6 | $28.48 - $37.02 per hour plus 11.2% in lieu of vacation and benefits will apply. Pay is reflective upon what you bring AKA your education and experience. This is a casual position with the Alberta Union of Provincial Employees (AUPE). For more information regarding the AUPE Collective Agreement, please check out this link. We are proud to be recognized as one of Canada's Most Admired Corporate Cultures.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information:

Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is required they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion:

We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility

At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to [e-mail] .