EVS Supervisor - Lead Public Spaces & Guest Experience

064 Hard Rock Ottawa Employee Services; Ottawa; On-site; CAD 45,000 - 59,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Public Space (EVS) Supervisor to lead the Environmental Services team across casino and resort public areas, ensuring a clean, safe and welcoming environment.

You will supervise EVS staff, manage hiring and training, monitor inventory and equipment, uphold AGCO regulations, and drive guest service excellence with a strong presence on the gaming floor.

Qualifications

• College Diploma or equivalent required with focus in Hospitality
• Supervisory experience in a related field of one(1) or more years
• Strong organizational, interpersonal, analytical, communication and managerial skills
• Working knowledge of computer software packages is an asset
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Responsibilities

• Accountable for your staff, assisting with hiring, training, evaluations, recognition and development.
• Ensures proper inventory levels of supplies and ensures that equipment is operating efficiently.
• Ensures a strong presence on the gaming floor, to support management of people and interacting with customers, while delivering exceptional customer service and ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.
• Coaches, mentors, and motivates the Public Space staff to provide an exceptional guest experience.
• Creates a culture of accountability through quality control metrics for Public Space performance.
• Ensures integration and teamwork for the department in a positive environment.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Assure all safety policies and procedures are followed.
• To attend training and meeting as and when required.
• To report to duty punctually and to maintain a high standard of personal appearance and hygiene.
• Ensure prompt and discreet notification to the leadership team of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Skills

Supervisory experience

Organizational skills

Interpersonal skills

Analytical skills

Communication skills

Managerial skills

Hospitality knowledge

Education

College diploma in Hospitality

Job description

Hard Rock Ottawa Hotel & Casino is seeking a Public Space (EVS) Supervisor to lead the Environmental Services team across casino and resort public areas, ensuring a clean, safe and welcoming environment.

You will supervise EVS staff, manage hiring and training, monitor inventory and equipment, uphold AGCO regulations, and drive guest service excellence with a strong presence on the gaming floor.