Events Sales & Catering Coordinator

Great-Canadian-Entertainment-2; Richmond; On-site; CAD 43,000 - 58,000; Full time

Benefits offered by this job

Extended health benefits

Hotel discounts

Job summary

River Rock Casino Resort in Richmond, BC, is seeking a Sales & Catering Coordinator for a 12‑month contract to support the full cycle of event sales and coordination, from inquiry to post‑event follow‑up.

You will cultivate client relationships, collaborate with on‑site operations, and ensure flawless catering and banquet execution. A post‑secondary hospitality degree and Serving It Right certification are required.

Qualifications

• Post-Secondary diploma or degree in Hospitality or Hotel Management is a strong asset.
• Serving It Right certification is mandatory.
• Proven ability to deliver exceptional internal and external customer service.
• Strong computer literacy, including proficiency in MS Office Suite.

Responsibilities

• Actively solicit and secure new business through proactive sales efforts, including cold calling, networking, and direct mail campaigns.
• Serve as the primary point of contact for all catering inquiries, responding promptly and professionally to all potential and existing clients.
• Conduct site tours and presentations to showcase facilities and services to prospective clients.
• Develop customized proposals, menus, and contracts that align with client needs and maximize profitability.
• Maintain accurate and detailed records of all client interactions, event details, orders, payments, and expenses.
• Plan and coordinate pre-event meetings with all relevant stakeholders, including food and beverage, banquets, and site operations.
• Create, distribute, and manage the Banquet Event Order (BEO) for each event, ensuring all details are accurate and communicated clearly.
• Liaise and communicate effectively with all operational departments to ensure a seamless and coordinated delivery of services.
• Respond to and resolve guest issues and concerns promptly and efficiently to ensure a positive experience.
• Compile and distribute departmental reports, including sales forecasts, post-event summaries, and revenue analysis.
• Maintain and update client databases and sales records using designated software.
• Assist with the development and implementation of sales and marketing initiatives.
• Follow up with guests after each event to complete a quality report and solicit feedback for continuous improvement and future bookings.
• Provide ongoing sales and administrative support to Sales Managers, including coverage during vacation, leave, and business travel to ensure continuity of client service.

Skills

Customer service

MS Office

Communication

Education

Post-Secondary diploma or degree in Hospitality/Hotel Management

Serving It Right certification

Tools

MS Office Suite

Job description

River Rock Casino Resort in Richmond, BC, is seeking a Sales & Catering Coordinator for a 12‑month contract to support the full cycle of event sales and coordination, from inquiry to post‑event follow‑up.

You will cultivate client relationships, collaborate with on‑site operations, and ensure flawless catering and banquet execution. A post‑secondary hospitality degree and Serving It Right certification are required.