Upscale F&B Host — Evening & Weekend Guest Concierge

Great-Canadian-Entertainment-2; Richmond; On-site; CAD 21,000 - 30,000; Full time

Job summary

River Rock Casino Resort in Richmond, BC, invites a Food & Beverage Host to welcome guests at an upscale lounge above the casino floor. You will present menus, highlight features, and ensure a refined guest experience.

The role emphasizes attentiveness, accurate menu explanations, and collaboration with the serving team to maintain energy and guest satisfaction. The successful candidate has at least 1 year in F&B, strong organization, Serving It Right, and the ability to obtain a gaming worker

Qualifications

• Minimum 1 year of experience in an F&B environment.
• Strong organizational skills with the ability to plan effectively and work independently.
• Serving It Right certification.
• Ability to obtain a gaming worker license.

Responsibilities

• Create a warm, polished welcome for every guest, establishing an elevated and memorable first impression.
• Greet and seat guests according to their preferences, presenting menus with professionalism and ease.
• Engage guests as they are seated to highlight daily features, understand dining needs, and communicate key details to the serving team.
• Provide accurate explanations of menu items, beverages, and preparation methods when required.
• Perform opening and closing responsibilities to ensure the lounge and host stand always remain guest ready.
• Maintain accurate waitlists, reservations, and seating records to support smooth flow and timely service.
• Allocate tables strategically to uphold service excellence, confirming availability through clear communication with server assistants.
• Assist Porters and Server Assistants with running food and beverages, resetting tables, and maintaining a steady service rhythm.
• Communicate effectively with back of house teams and management to anticipate needs and resolve issues proactively.
• Stay fully informed about the menu, including allergen details, to provide accurate, confident guidance to guests.
• Ensure compliance with licensing laws, health and safety standards, and all regulatory requirements.
• Perform other duties as assigned to support the overall guest experience.

Skills

Customer service

Hospitality

Communication

Attention to detail

Job description

River Rock Casino Resort in Richmond, BC, invites a Food & Beverage Host to welcome guests at an upscale lounge above the casino floor. You will present menus, highlight features, and ensure a refined guest experience.

The role emphasizes attentiveness, accurate menu explanations, and collaboration with the serving team to maintain energy and guest satisfaction. The successful candidate has at least 1 year in F&B, strong organization, Serving It Right, and the ability to obtain a gaming worker