Food & Beverage Host

Great-Canadian-Entertainment-2; Richmond; On-site; CAD 21,000 - 30,000; Full time

Job summary

River Rock Casino Resort in Richmond, BC, invites a Food & Beverage Host to welcome guests at an upscale lounge above the casino floor. You will present menus, highlight features, and ensure a refined guest experience.

The role emphasizes attentiveness, accurate menu explanations, and collaboration with the serving team to maintain energy and guest satisfaction. The successful candidate has at least 1 year in F&B, strong organization, Serving It Right, and the ability to obtain a gaming worker

Qualifications

• Minimum 1 year of experience in an F&B environment.
• Strong organizational skills with the ability to plan effectively and work independently.
• Serving It Right certification.
• Ability to obtain a gaming worker license.

Responsibilities

• Create a warm, polished welcome for every guest, establishing an elevated and memorable first impression.
• Greet and seat guests according to their preferences, presenting menus with professionalism and ease.
• Engage guests as they are seated to highlight daily features, understand dining needs, and communicate key details to the serving team.
• Provide accurate explanations of menu items, beverages, and preparation methods when required.
• Perform opening and closing responsibilities to ensure the lounge and host stand always remain guest ready.
• Maintain accurate waitlists, reservations, and seating records to support smooth flow and timely service.
• Allocate tables strategically to uphold service excellence, confirming availability through clear communication with server assistants.
• Assist Porters and Server Assistants with running food and beverages, resetting tables, and maintaining a steady service rhythm.
• Communicate effectively with back of house teams and management to anticipate needs and resolve issues proactively.
• Stay fully informed about the menu, including allergen details, to provide accurate, confident guidance to guests.
• Ensure compliance with licensing laws, health and safety standards, and all regulatory requirements.
• Perform other duties as assigned to support the overall guest experience.

Skills

Customer service

Hospitality

Communication

Attention to detail

Job description

At River Rock Casino Resort, one of British Columbia’s most iconic entertainment destinations, every guest interaction is an opportunity to create something memorable. Located in the heart of Richmond—just minutes from Vancouver International Airport, a short drive from downtown Vancouver, and directly connected to its own on‑site SkyTrain station (Bridgeport Station)—River Rock blends the energy of a world‑class casino with the comfort and sophistication of a full‑service waterfront resort.

As aFood & Beverage Host,you will be the first point of welcome to one of River Rock’s most elevated dining spaces—an intimate, upscale lounge located on the third floor above the casino floor, featuring sweeping waterfront views of the Fraser River.

Your warm presence, attention to detail, and commitment to exceptional service will help create the elevated, welcoming environment that keeps guests returning to River Rock year after year.

Key Accountabilities

• Create a warm, polished welcome for every guest, establishing an elevated and memorable first impression.
• Greet and seat guests according to their preferences, presenting menus with professionalism and ease.
• Engage guests as they are seated to highlight daily features, understand dining needs, and communicate key details to the serving team.
• Provide accurate explanations of menu items, beverages, and preparation methods when required.
• Perform opening and closing responsibilities to ensure the lounge and host stand always remain guest ready.
• Maintain accurate waitlists, reservations, and seating records to support smooth flow and timely service.
• Allocate tables strategically to uphold service excellence, confirming availability through clear communication with server assistants.
• Assist Porters and Server Assistants with running food and beverages, resetting tables, and maintaining a steady service rhythm.
• Communicate effectively with back of house teams and management to anticipate needs and resolve issues proactively.
• Stay fully informed about the menu, including allergen details, to provide accurate, confident guidance to guests.
• Ensure compliance with licensing laws, health and safety standards, and all regulatory requirements.
• Perform other duties as assigned to support the overall guest experience.

Minimum Qualifications:

• Must be available to work on Friday and Saturday nights until 2:00am
• Minimum 1 year of experience in an F&B environment.
• Strong organizational skills with the ability to plan effectively and work independently with minimal supervision.
• A strong commitment to providing refined, memorable guest experiences while supporting a positive, collaborative team environment.
• Serving It Right certification.
• Ability to obtain a gaming worker license

Work Environment Considerations: This role requires standing for extended periods and supporting the operation during non-traditional hours, including evenings, weekends, and holidays—as part of delivering exceptional guest experiences in a high energy, premium dining environment.

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.