Events, Experiences & Operations Strategist

Compass Group Canada; Southwestern Ontario; On-site; CAD 58,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

Career development opportunities

Job summary

Compass Group Canada is seeking an Events, Experiences & Operations Specialist based at our Waterloo headquarters. The role blends event management with operational support, data analysis, and process improvement to enhance corporate events and experiences.

The position is primarily on-site in Waterloo with occasional travel to Toronto to support on-site events. The candidate should bring 2+ years in hospitality events, strong data skills, and a proactive, collaborative mindset.

Qualifications

• 2+ years of experience in hospitality environments, contributing to events and/or AV service operations.
• Strong analytical skills with the ability to interpret data and generate actionable insights, including Excel.
• Proficiency in data analysis tools and event management software.
• Experience in process improvement and operational efficiency.
• Excellent project management and organizational skills.
• Adaptability to learn new systems.
• Strong problem-solving skills and ability to think creatively.
• Outstanding attention to detail and commitment to accuracy.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate on-site meetings, town halls, and receptions at Waterloo King office.
• Manage event logistics, including space reservations, vendor liaisons, and on-site support.
• Ensure seamless delivery of food and beverage programs, working closely with catering partners.
• Develop and maintain operational systems to streamline event planning and execution.
• Identify opportunities for process improvements and implement efficiency-enhancing solutions.
• Collaborate with cross-functional teams to optimize resource allocation and reduce costs.
• Collect and analyze event data to track KPIs and measure success.
• Create comprehensive reports on event outcomes, attendee feedback, and financial performance.
• Use data insights to inform decision-making and improve future event strategies.
• Leverage event management software and tools to enhance planning and execution processes.
• Collaborate with AV and technology teams to ensure seamless integration of tech solutions.
• Stay current with emerging event technologies and recommend innovative solutions.
• Support Future of Work programs, coordinating hospitality and experiences.
• Track and analyze space usage data to optimize workplace efficiency.
• Collaborate with Workplace Solutions team to maintain high standards of cleanliness and safety.
• Stay informed about industry trends and best practices in event management and operations.
• Propose and implement innovative ideas to enhance event experiences and operational efficiency.
• Participate in professional development opportunities to expand skills and knowledge.
• Occasional Travel to Toronto to support on-site event execution at the Sun Life Toronto office

Skills

Data analysis

Excel

Event management

Process improvement

Project management

Communication

Attention to detail

Problem solving

Adaptability

Job description

Compass Group Canada is seeking an Events, Experiences & Operations Specialist based at our Waterloo headquarters. The role blends event management with operational support, data analysis, and process improvement to enhance corporate events and experiences.

The position is primarily on-site in Waterloo with occasional travel to Toronto to support on-site events. The candidate should bring 2+ years in hospitality events, strong data skills, and a proactive, collaborative mindset.