Events and Catering Specialist - Premium Dining

COMPASS GROUP CANADA; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

COMPASS GROUP CANADA is seeking an Events & Catering Specialist to manage private dining bookings and small events on the Premium Dining floor. The role requires meticulous planning, coordination with culinary teams, and strong vendor management to deliver seamless guest experiences.

Candidate should have 3+ years in hospitality events, be proficient in MS Office, and hold SmartServe, Food Handling, and CPR-C certifications. Flex hours and on-site work are expected.

Qualifications

• 3+ years of customer service experience in hospitality environments.
• Strong attention to detail and ability to maintain admin systems.
• Proficiency with MS Office and CRM/database tools.
• Willingness to work flexible hours for events.

Responsibilities

• Manage event inquiries and private dining room bookings.
• Coordinate event logistics, food and beverage services, and vendor coordination.
• Oversee onsite event delivery and post-event follow-ups.
• Collaborate with Corporate Events team to improve hospitality experiences.
• Handle administrative tasks including invoices, POs, and reconciliations.
• Support site inventory management and equipment maintenance.

Skills

Customer service

Attention to detail

Fast-paced environment

Self-starter

Education

SmartServe Certification

Food Handling Certification

First Aid: CPR-C

Tools

Excel

Word

Outlook

CRM systems

Virtual event platforms

Job description

The salary range for this position is $60,000 to $70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, & discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation & comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment & applicant screening process.

This is a posting for an existing vacancy.

The Events & Catering Specialist (ECS) for Premium Dining at CIBC will manage event inquiries, lead the planning of private dining room bookings, and organize small-scale events on the Premium Dining floor. The role demands meticulous attention to detail and a commitment to excellence in service delivery, ensuring seamless and memorable guest experiences.

Now, if you were to come on board as one of ourEvents & Catering Specialists, we’d ask you to do the following for us:

• Efficiently manage the event inquiry dashboard, promptly handling incoming events in private dining rooms, chef table bookings, and small events in the main event space. Detail all events accurately, managing food, beverage, and logistics requirements.
• Ensure a smooth experience for all events.
• Coordinate event delivery, directing teams and vendors to complete event agendas and respond to last-minute adjustments. Responsible for coordinating onsite meetings and receptions, advising on space booking, detailing event agendas, communicating with vendors, and managing food and beverage services.
• Collaborate with the CIBC Corporate Events team to coordinate hospitality experiences, support amenity and usage monitoring, and make recommendations for improvements.
• Onsite coordination of food and beverage programs, working closely with the culinary team and stakeholders, processing invoices, and recommending service improvements.
• Conduct weekly meetings with the Premium Dining Operations and Culinary team to review upcoming events.
• Assist employees with temporary access pass requests, room bookings, and coordinate last-minute onsite arrangements.
• Coordinate administrative tasks, including credit card reconciliations, purchase orders, approvals, chargebacks, and ensure financial processing is completed. Support site inventory management, maintaining organization, and operational resource systems, and participate in verification processes. Coordinate site equipment plans, logs, and maintenance.
• Commit to continuous improvement, aiming to streamline processes and deliver quality results.
• Other duties as assigned by the Director, Events & Catering.

Think you have what it takes to be our Events & Catering Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• A passion for corporate events and hospitality services, with a proven track record of managing events in various venues and virtual platforms, working closely with production, technical, and multimedia teams.
• 3+ years of customer service experience in hospitality environments, contributing to event and meeting operations.
• Exceptional attention to detail, with a strong ability to create and maintain administrative and operational systems accurately.
• Ability to thrive in fast-paced, deadline-driven, and high-volume environments, demonstrating initiative and confidence as a self-starter.
• Proficiency in Excel, Word, Outlook, and other MS Office Suite programs, with the ability to learn various databases/CRM systems and web/virtual event platforms.
• Experience tracking expenses and reconciling receipts.
• Ability to lift up to 50 lbs. and perform equipment setup and teardown duties.
• Key hospitality industry certifications such as SmartServe, Food Handling Certification, and familiarity with hotel/food/beverage industry best practices. First Aid: CPR-C or willingness to obtain certifications.
• Willingness to work flexible hours, including early mornings or evenings to accommodate events.