Event Security Officer

Maple Leaf Sports & Entertainment Ltd.; Toronto; On-site; CAD 29,000 - 32,000; Full time

Job summary

Maple Leaf Sports & Entertainment Ltd. (MLSE) is seeking a Security Services team member to deliver championship fan service while maintaining high security standards at major Toronto events and venues.

You will be responsible for professional, proactive engagement with fans, incident reporting, bag checks, and assisting in emergencies. The role requires a valid security license, Smart Serve, and First-Aid/ CPR training as assets, with flexibility for varied shifts.

Qualifications

• Must be 18 years of age or older.
• Possession of valid Security License (Bill C-159) is required.
• Smart Serve Certificate within the last 4 years is required.
• Current First-Aid/CPR training is an asset.
• Friendly, diplomatic, and outgoing attitude.
• Excellent interpersonal and communication skills.
• Familiarity with the City of Toronto and tourist attractions is an asset.
• Must be flexible to work shifts including weekdays as early as 4:30 pm, weekends and occasional holidays.
• Ability to work in a variety of environments and temperatures.

Responsibilities

• Provide professional, diplomatic and pro-active fan service.
• Offer a friendly and informed response to any service related issue/inquiry.
• Report, evaluate and follow up on all incidents.
• Conducting bag and identification checks.
• Assist in emergency situations including evacuation and injury.
• Communicate positively and professionally with co-workers and fans.
• Ensure adherence to MLSE house policies and procedures, including alcohol enforcement.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Adhere to MLSE service standards and policies.
• Perform other functions as the need arises.

Job description

About Us

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities -- and we're just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for. **

Job Description

Responsibilities: As a valuable member of the Security Services team, you will be responsible for the delivery of championship fan service, while maintaining high security standards during events! Come be a part of the action and support Toronto's preeminent sports and entertainment events!

• Provide professional, diplomatic and pro-active fan service.
• Offer a friendly and informed response to any service related issue/inquiry.
• Report, evaluate and follow up on all incidents.
• Conducting bag and identification checks.
• Assist in emergency situations including evacuation and injury.
• Communicate positively and professionally with co-workers and fans.
• Ensure adherence to MLSE house policies and procedures, including alcohol enforcement.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Adhere to MLSE service standards and policies.
• Perform other functions as the need arises.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.

• Must be 18 years of age or older.
• Possession of valid Security License (Bill C-159) is required.
• Smart Serve Certificate within the last 4 years is required.
• Current First-Aid/CPR training is an asset.
• Friendly, diplomatic, and outgoing attitude.
• Excellent interpersonal and communication skills.
• Familiarity with the City of Toronto and tourist attractions is an asset.
• Must be flexible to work shifts including weekdays as early as 4:30 pm, weekends and occasional holidays.
• Ability to work in a variety of environments and temperatures.

Apply By: Job Posting Compensation Range/Rate: $21.48/hr

We're glad you're here. Once you apply, we'll follow up by email, and you can track everything in your Candidate Portal.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working on our team!