Event Security & Fan Experience Lead

Maple Leaf Sports & Entertainment Ltd.; Toronto; On-site; CAD 29,000 - 32,000; Full time

Job summary

Maple Leaf Sports & Entertainment Ltd. (MLSE) is seeking a Security Services team member to deliver championship fan service while maintaining high security standards at major Toronto events and venues.

You will be responsible for professional, proactive engagement with fans, incident reporting, bag checks, and assisting in emergencies. The role requires a valid security license, Smart Serve, and First-Aid/ CPR training as assets, with flexibility for varied shifts.

Qualifications

• Must be 18 years of age or older.
• Possession of valid Security License (Bill C-159) is required.
• Smart Serve Certificate within the last 4 years is required.
• Current First-Aid/CPR training is an asset.
• Friendly, diplomatic, and outgoing attitude.
• Excellent interpersonal and communication skills.
• Familiarity with the City of Toronto and tourist attractions is an asset.
• Must be flexible to work shifts including weekdays as early as 4:30 pm, weekends and occasional holidays.
• Ability to work in a variety of environments and temperatures.

Responsibilities

• Provide professional, diplomatic and pro-active fan service.
• Offer a friendly and informed response to any service related issue/inquiry.
• Report, evaluate and follow up on all incidents.
• Conducting bag and identification checks.
• Assist in emergency situations including evacuation and injury.
• Communicate positively and professionally with co-workers and fans.
• Ensure adherence to MLSE house policies and procedures, including alcohol enforcement.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Adhere to MLSE service standards and policies.
• Perform other functions as the need arises.

Job description

Maple Leaf Sports & Entertainment Ltd. (MLSE) is seeking a Security Services team member to deliver championship fan service while maintaining high security standards at major Toronto events and venues.

You will be responsible for professional, proactive engagement with fans, incident reporting, bag checks, and assisting in emergencies. The role requires a valid security license, Smart Serve, and First-Aid/ CPR training as assets, with flexibility for varied shifts.