Elite Event Security & Fan Experience Officer

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 29,000 - 32,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking Security Officers to deliver championship fan service and uphold high security standards at events in Toronto. The role requires vigilance, diplomacy, and the ability to respond quickly to incidents.

You will conduct bag checks, assist in evacuations, and communicate professionally with staff and fans. Must be 18+, hold a valid Security License (Bill C-159) and Smart Serve within 4 years; First-Aid/CPR is a plus.

Qualifications

• Must be 18 years of age or older.
• Possession of valid Security License (Bill C-159) is required.
• Smart Serve Certificate within the last 4 years is required.
• First-Aid/CPR training is an asset.
• Friendly, diplomatic, and outgoing attitude.
• Excellent interpersonal and communication skills.
• Familiarity with the City of Toronto and tourist attractions is an asset.
• Must be flexible to work shifts including weekdays as early as 4:30 pm, weekends and occasional holidays.
• Ability to work in a variety of environments and temperatures.

Responsibilities

• Provide professional, diplomatic and pro-active fan service.
• Offer a friendly and informed response to any service related issue/inquiry.
• Report, evaluate and follow up on all incidents.
• Conducting bag and identification checks.
• Assist in emergency situations including evacuation and injury.
• Communicate positively and professionally with co-workers and fans.
• Ensure adherence to MLSE house policies and procedures, including alcohol enforcement.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Adhere to MLSE service standards and policies.
• Perform other functions as the need arises.

Skills

Customer service

Diplomacy

Interpersonal communication

Job description

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking Security Officers to deliver championship fan service and uphold high security standards at events in Toronto. The role requires vigilance, diplomacy, and the ability to respond quickly to incidents.

You will conduct bag checks, assist in evacuations, and communicate professionally with staff and fans. Must be 18+, hold a valid Security License (Bill C-159) and Smart Serve within 4 years; First-Aid/CPR is a plus.