Event Security

Formstack; Winnipeg; Vor Ort; CAD 32.000 - 42.000; Teilzeit

Zusammenfassung

True North Sports + Entertainment is seeking guest-focused Event Security Guards to join our team at Canada Life Centre and the Burton Cummings Theatre. You will help create a safe, welcoming experience for every guest and uphold venue access control requirements.

We value friendly, confident communicators who stay calm under pressure, de-escalate conflicts, and collaborate with other teams to deliver exceptional service during fast-paced live events.

Qualifikationen

• Must have genuine passion for working with people and delivering exceptional guest experiences.
• Experience in customer service, hospitality or security is an asset.
• Ability to de-escalate conflicts with calm, respectful communication.

Aufgaben

• Welcome guests with a friendly, professional approach while enforcing access control.
• Identify and address guest conduct concerns professionally.
• Assist with crowd management, safety and incident response as required.
• Complete post-event administration including incident reports and feedback to Supervisors.

Kenntnisse

Customer service

Security experience

Conflict resolution

Communication skills

Public-facing roles

Jobbeschreibung

True North Sports + Entertainment is looking for guest-focused Event Security Guards to join our team at Canada Life Centre and the Burton Cummings Theatre.

Our Event Security team plays an important role in creating a safe, welcoming and memorable experience for every guest. We’re looking for friendly, personable individuals who enjoy connecting with people, communicating with confidence, and know how to make guests feel comfortable and supported.

If you thrive in a fast-paced, guest-focused environment, stay calm under pressure, and take pride in providing exceptional service, this could be a great opportunity to be part of our team.

What to be excited for in this role:

• Welcome every guest with a friendly and professional approach while maintaining all venue access control requirements and restrictions.
• Proactively identify and address guest code of conduct concerns while maintaining a professional, respectful approach.
• Build positive interactions and use effective communication to manage challenging situations
• Assist with safety, security, emergency incidents, threats and disturbances as required.
• Support line control, crowd management and mobile ticket scanning while maintaining a positive guest experience.
• Welcome guests and provide any assistance with directions and information about seating, amenities, services, concessions and venue activations.
• Collaborate with other teams to resolve guest concerns to ensure exceptional service.
• Observe guests and ensure guidelines set out by Liquor, Gaming and Cannabis Authority of Manitoba (LGCA) ‘Smart Choices’ are followed.
• Take pride in maintaining a safe, clean and welcoming venue through continuous monitoring and attentiveness.
• Complete post-event administration including venue presentation checks, incident reports, work orders and sharing feedback with Supervisors.

What we need from you:

• A genuine passion for working with people and providing exceptional guest experience.
• Strong interpersonal communication skills with the ability to connect and interact effectively with a wide range of guests.
• Previous experience in customer service, hospitality, guest services, security, conflict resolution or other public-facing roles is considered an asset.
• A positive, professional and enthusiastic attitude, even in busy or high-pressure environments.
• Comfortable working with large crowds in a loud, fast-paced and dynamic live-event environment.
• Confidence in de-escalating situations through calm and respectful communication, active listening and good judgment.
• The ability to recognize when a situation requires additional support or intervention.
• Must provide a clean criminal record and child and adult abuse registry check.
• Must hold a valid security license or be eligibility to obtain one under provincial security guard legislation.
• Must have or be able to complete Smart Choices (formerly Serving it Safe) course as outlined by Liquor, Gaming and Cannabis Authority of Manitoba (LGCA).
• Must be 18 years of age or older.
• Ability to stand and walk for extended periods and move throughout the venue with pace.
• Must be able to commit to working a minimum of 60% of events at Canada Life Centre and the Burton Cummings Theatre including evenings and weekends.

Why you should join us!

We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.

Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.

We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!

We are Venues | We are People | We are Community

WE ARE TRUE NORTH

Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, [e-mail]