Evening & Weekend Library Assistant – Frontline Service

UNB Geodesy & Geomatics Engineering; Fredericton; On-site; CAD 29,000 - 33,000; Part time

Job summary

UNB Libraries in Fredericton is seeking a Library Assistant PL3 to provide student-centered front-line service, primarily during evening and weekend shifts from September through April with possible May–August shifts.

The role requires excellent customer service, strong knowledge of library catalogues, and the ability to work both independently and as part of a team in a busy academic environment.

Qualifications

• An undergraduate degree in a related field.
• Demonstrated experience providing service, preferably in an academic environment.
• A relevant combination of coursework and experience may be considered.

Responsibilities

• Provide exemplary customer service to an academically and culturally diverse community of students, faculty, staff, and members of the public who use the library.
• Navigate the library catalogue and the library circulation system with accuracy and discretion.
• Assist in the supervision of library student assistants.
• Open and close libraries.
• Sort and shelve library items.
• Perform general stacks maintenance duties, such as tidying and relabelling.
• Shelf-read sections of the library stacks.
• Search for missing items.
• Answer directional and basic reference questions related to library holdings and policies, referring more complex research questions appropriately.
• Handle financial matters such as payment of fines.
• Address security issues, referring more serious problems to Campus Security and appropriate library personnel.
• Perform other duties as required.

Skills

Customer service

Academic environment

Interpersonal skills

Attention to detail

Education

Undergraduate degree in a related field

Job description

UNB Libraries in Fredericton is seeking a Library Assistant PL3 to provide student-centered front-line service, primarily during evening and weekend shifts from September through April with possible May–August shifts.

The role requires excellent customer service, strong knowledge of library catalogues, and the ability to work both independently and as part of a team in a busy academic environment.