ETS (Engineering Technical Support) Engineer

Ciena; Ottawa; On-site; CAD 79,000 - 127,000; Full time

Job summary

An innovative technology company is seeking an Engineering Technical Support Engineer dedicated to solving complex networking challenges. In this pivotal role, you will collaborate with diverse teams to ensure high-quality products that meet customer requirements. Your expertise in Routing, Switching, and SDN/NFV will be essential as you work on cutting-edge technologies in a supportive and flexible work environment. Join a forward-thinking organization that values individual growth and fosters a culture of respect and belonging, making a significant impact in the world of advanced networking services.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(K)/DCPP

Employee Stock Purchase Program

Employee Assistance Program

Paid holidays

Sick leave

Vacation

Qualifications

• 5+ years of experience in networking with a Bachelor's/Master's degree in Computer Science.
• Strong experience in Routing, Switching, SDN/NFV, or 5G technologies.

Responsibilities

• Act as a conduit for customer escalations into R&D for resolution.
• Work with engineers to diagnose and resolve end-to-end solutions.

Skills

Routing

Switching

SDN/NFV

5G experience

Python

Troubleshooting

Problem-solving

Education

Bachelor’s degree in Computer Science

Master’s degree in Computer Science

Tools

Docker

Ixia

Spirent

Netconf

SNMP

Juniper/Cisco products

Job description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers individual passions, growth, wellbeing, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

We are looking for an Engineering Technical Support (ETS) Engineer who is passionate about solving complex networking problems and helping our customers to do better. Duties include:

1. Act as a conduit for customer and field escalations into R&D team for resolution. Then validate candidate software builds that resolve service impacting defects.
2. Work closely with engineers from embedded software, testing, network management software, and hardware to diagnose, resolve, and test cohesive end-to-end solutions.
3. Coordinate with test and development teams on a need basis.
4. Ensure software meets the standards and functional requirements and make recommendations where applicable.
5. You will work on market-leading technologies such as Distributed Network Function Virtualization Interface (DNFVI), Software-Defined Networking (SDN), vRouter/vSwitch, and next-generation leading-edge/core routers and switches - in a virtualized, micro-services oriented, container-based system architecture. This is an exciting time to join Ciena, as we aggressively drive our product portfolios forward into the future of advanced networking services.

Why is this role important within Ciena? What impact can you expect to have?

• Ciena software and hardware technologies are deployed in Global Networks, Private and Public Cloud Solutions, 4G/5G communications, and SD-WAN.
• Timely delivery of products to customers is essential so ensuring high-quality products that meet the customers’ requirements is paramount to the success of Ciena.

What type of work environment will you be working in? Who are the key teams with whom you will interact?

• R&D Software and Product Validation teams for Ciena Networking products
• Field Support teams
• Customer Accounts team
• PLM and Product Architects

What technical experience and/or professional and personal skills are required for this role?

• 5+ years of experience with Bachelor’s/ Master’s degree in Computer Science (or equivalent).
• Strong Routing, Switching, SDN/NFV, or 5G experience.
• Experience in developing automated tests using Python and industry-standard tools and frameworks.
• Proficient troubleshooting and problem-solving skills.
• Hands-on experience with Ethernet/MPLS/IP Routing (BGP/ISIS/OSPF)/RSVP-TE/NFV in real-world topologies.
• Exposure to technologies like L3VPN, L2VPN, EVPN, Segment Routing.
• Desirable: experience with NFV, Docker containers, Virtual Network functions (VNF), Hypervisor, software function chaining, Virtual Switch (OVS).
• Experience with Network Management Systems, including Netconf, SNMP & MIBs.
• Experience with test equipment such as Ixia, Spirent, Network emulators, Juniper/Cisco products.
• Software development or debugging experience is a plus but not required.
• Motivated, self-starter with a strong commitment to product excellence.
• Excellent communication skills, able to collaborate across diverse teams.

Pay Range:

The salary range for this role is $79,300 - $126,700 CDN.

Additional Benefits:

Competitive benefits include medical, dental, vision, 401(K)/DCPP, Employee Stock Purchase Program, Employee Assistance Program, paid holidays, sick leave, vacation, and compliance with applicable laws regarding leaves of absence.

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At Ciena, we foster an environment where employees feel respected, valued, and heard. We value diversity and do not tolerate discrimination.

If you require accommodations during the application process, please inform us.