Sr Salesforce Support Engineer

Barracuda; Ontario; Remote; CAD 121,000 - 130,000; Full time

Job summary

Join a leading security solutions provider as a Salesforce Specialist. This role involves collaborating with various teams, providing sales support, and ensuring smooth operations of Salesforce. With a focus on user experience and system enhancements, you will play a crucial part in driving sales efficiency. The position offers opportunities for career advancement and equity options, making it a great place to grow your career.

Benefits

Equity in the form of non-qualifying options

Opportunities for cross-training

Career advancement

Qualifications

• 5-7 years of experience in Salesforce / Salesforce CPQ.
• Salesforce certifications: Platform Developer and Admin.

Responsibilities

• Provide daily front-line sales support through Salesforce Service Cloud.
• Accountable for system UAT testing of sales processes.
• Monitor support queues and escalate issues to Development.

Skills

Salesforce

Apex

Process Builders

Custom Objects

Triggers

Education

Bachelor’s degree in IT

Bachelor’s degree in CIS

Bachelor’s degree in Computer Science

Job description

Job ID 25-358

Come Join Our Passionate Team!

At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data, and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — often without them realizing they are at risk — so they can focus on taking their business to the next level.

We are committed to a candidate selection process and work environment that is inclusive and barrier-free. Accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Envision yourself at Barracuda

• This position will collaborate with Developers, Business Analysts, Business Users, and Quality Assurance staff.
• Responsible for owning, driving, and providing daily front-line sales support through our Salesforce Service Cloud process.
• Accountable for system UAT testing of new or updated sales processes and functionality before release to the sales team.
• Monitor support queues and escalate repetitive issues or bugs to the Development team.
• Work independently on Kanban releases (maintenance) alongside Support.

What you’ll be working on

• Understanding user-raised bugs and supporting Salesforce daily operations.
• Staying current on Salesforce releases, new features, product roadmaps, and third-party applications from the Salesforce AppExchange.
• Reporting repetitive issues to Development.

What you bring to the role

• Preferred Bachelor’s degree in IT, CIS, or Computer Science.
• Minimum of 5-7 years of experience in Salesforce / Salesforce CPQ.
• Technical background as a developer on the platform.
• Salesforce certifications, specifically Salesforce Platform Developer and Admin certifications.
• Experience with Salesforce / CPQ configuration.
• Strong knowledge of Apex, Flow, Process Builders, Custom Objects, and Triggers.

What you’ll get from us

Join a team where your opinions matter, and your experience is valued. Opportunities for cross-training and career advancement within Barracuda are available. Additionally, you will receive equity in the form of non-qualifying options. The anticipated on-target earnings range for this role is $121,000 to $130,000 CAD. Actual compensation will depend on skills, experience, and qualifications relevant to the role, as well as budget and applicable employment laws.

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