Sales Support Engineer - Remote

Acuity Brands, Inc; Canada; Remote; CAD 80,000 - 145,000; Full time

Job summary

A leading industrial technology company is seeking a Sales Support Engineer to provide expertise in HVAC controls and support customer onboarding. The role involves collaborating with sales and engineering teams, attending trade shows, and demonstrating products. Ideal candidates will have a strong understanding of HVAC systems and programming skills, along with a passion for technology and sustainability.

Qualifications

• Exceptional knowledge of Tridium Niagara Framework required.
• Solid understanding of HVAC systems and protocols.
• Ability to write programs for HVAC control.

Responsibilities

• Support new customer onboardings and product demonstrations.
• Engage in tech-focused sessions and webinars.
• Collaborate with engineering on product capabilities.

Skills

HVAC systems

Logic

Communication

Tools

Tridium Niagara Framework

BACnet

Modbus

IP networking

Linux

Docker

Job description

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We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

We are looking for a problem solver with an application engineering and/or programming background in BAS controls to help support our network of direct End-Users, consulting engineers, digital partners, and OEM customers with adoption of the best technology our industry has to offer.

**Travel required across US/Canada, possible global travel up to 50% for customer onboarding, trade shows, technical support, etc**

Key Tasks & Responsibilities (Essential Functions)

As a Sales Support Engineer you will be the product subject matter expert and dynamic thinker for our Sales Team engaging in various types of support activities including but not limited to:
• New Product Introductions
• Tech focused sessions/webinars/lunch n learns
• Supporting new customer onboardings
• Attending Industry trade shows
• Product feature demonstrations
• Providing supplemental product training
• Supporting projects that are adopting new technology for the first time
• Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations.

Preferred Skills and Experience

Skills and Minimum Experience Required

The ideal candidate for this role would have the following skills:
• Exceptional knowledge and understanding of the Tridium Niagara Framework. EC-Net (The Distech Brand of Tridium Niagara) is a cornerstone of a Distech Controls solution. You should be confident in your ability to take a station from scratch with no templates to a complete automation system.
• A solid fundamental understanding of HVAC systems.
• Ability to think logically and write programs for HVAC control.
• Have a knack for explaining often though as complicated topics in layman’s terms.
• Fundamental understanding of protocols such as BACnet, Modbus, Lonworks
• Fundamental understanding of MSTP and IP networking

What will help you stand out:
• Experience with IoT integrations and API’s
• Ability to write code in computer programming languages such as Python, Java, C++
• Your personal hobbies include tinkering, building, or creating
• Advanced understanding of IP networking
• Experience with Linux and or Docker/Containers
• Industrial controls experience is beneficial for critical market verticals like Data Centers

You will be joining a solutions sales team with an incredible family-like culture. Your peers will be some of the brightest minds in our industry. I hope the thought of learning about controllers with embedded graphics and docker container support, then sharing that knowledge with our customers sounds like fun. We look forward to meeting you.

#LI-EK1

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

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Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone]. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Brands property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

The range for this position is$80,400.00 to$144,700.00 . Placement within this range may vary, depending on the applicant’s experience and geographic location.

Nearest Major Market: Atlanta
Job Segment: Sales Support, Sustainability, Sales Engineer, Machinist, HVAC, Sales, Energy, Manufacturing, Operations