ERP Business Analyst [#5006]

Alteo Inc.; Montreal; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Alteo Inc. is seeking an ERP Business Analyst for a permanent role in Montreal. The position combines business analysis with ERP/CRM/HRIS initiatives, acting as liaison between stakeholders to define and validate requirements.

You will participate in implementation projects, document processes, and help translate needs into functional specifications for IT teams and vendors. Hybrid work arrangement offered, with three days in the office and two remote.

Qualifications

• DEC/BAC in IT or equivalent.
• 4–7 years of experience in business analysis.
• Knowledge of ERP/CRM/HRIS and integrated business software.
• Hands-on experience in at least one implementation phase: scoping, requirements gathering, functional design, configuration, integration, testing, data migration, training, deployment, or post-implementation stabilization.
• Proficiency in organizational process analysis methods.
• Excellent verbal and written communication.
• Ability to influence, persuade, and drive change.
• Strong listening and interpersonal skills.
• Action- and results-oriented, customer-centric approach.

Responsibilities

• Define, gather, and analyze business requirements from stakeholders.
• Analyze, model, and document current and target processes, identifying gaps, risks, and opportunities for improvement.
• Document business processes, business rules, use cases, operational scenarios, and functional requirements.
• Actively participate in system implementation projects such as ERP, CRM, HRIS, workflow platforms, and other business applications.
• Translate operational needs into clear functional requirements for IT teams, vendors, integrators, and development teams.
• Contribute to the functional configuration of solutions, parameter validation, design workshops, and solution decisions.
• Participate in the planning of management information systems, including dependencies, interfaces, data, user roles, and operational constraints.
• Participate in quality control activities, defect tracking, prioritizing fixes, and confirming resolutions.

Skills

ERP/CRM/HRIS knowledge

Documentation & requirements gathering

Communication skills

Teamwork and autonomy

Process modeling

Education

DEC/BAC in IT or equivalent

Job description

Alteo is seeking an ERP Business Analyst for a permanent position based in Montreal.

*** Hybrid work: 3 days in the office / 2 days remote ***

You will play a key role in a well-established and rapidly growing company. You will be responsible for acting as a liaison between stakeholders to understand, analyze, communicate, and validate business rules, and help resolve application-related issues. You will actively participate in all activities related to the implementation and improvement of the company’s integrated management solutions.

Responsibilities:

• Define, gather, and analyze business requirements from stakeholders.
• Analyze, model, and document current and target processes, identifying gaps, risks, and opportunities for improvement.
• Document business processes, business rules, use cases, operational scenarios, and functional requirements.
• Actively participate in system implementation projects such as ERP, CRM, HRIS, workflow platforms, and other business applications.
• Translate operational needs into clear functional requirements for IT teams, vendors, integrators, and development teams.
• Contribute to the functional configuration of solutions, parameter validation, design workshops, and solution decisions.
• Participate in the planning of management information systems, including dependencies, interfaces, data, user roles, and operational constraints.
• Participate in quality control activities, defect tracking, prioritizing fixes, and confirming resolutions.

Profile:

• DEC/BAC in IT or equivalent
• 4-7 years of experience in business analysis
• Good knowledge of enterprise information systems concepts and systems such as ERP, CRM, HRIS, and integrated business software.
• Hands-on experience in at least one or more implementation phases: scoping, requirements gathering, functional design, configuration, integration, testing, data migration, training, deployment, or post-implementation stabilization.
• Proficiency in organizational process analysis methods.
• Ability to communicate effectively both verbally and in writing
• Ability to influence, persuade, and initiate necessary changes
• Good listening skills and strong interpersonal skills
• Action- and results-oriented, customer-centric approach
• Ability to quickly resolve problems or situations
• Ability to work as part of a team while also demonstrating autonomy