ER Manager, Western Veterinary Specialist and Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

RRSP match 5%

CE allowance

Paid time off for CE and wellness

Benefits for 24+ hours

Job summary

VCA Canada in Calgary, Alberta is seeking an experienced ER Manager to lead operations, optimize staffing, and drive service excellence. Reporting to the General Manager, you will coordinate with the Medical Director and hospital leaders to ensure efficient workflows and outstanding patient care.

The role emphasizes people leadership, budget oversight, and implementing corporate initiatives while maintaining a focus on high-quality veterinary services in a well-established hospital setting.

Qualifications

• Minimum of 3 years managing and leading multidisciplinary teams in a hospital/medical setting.
• Experience budgeting, monitoring expenses, and optimizing resources.
• Ability to adapt in a fast-paced environment with competing priorities.
• Proven leadership across multiple teams with strong coaching skills.
• Ability to mentor, motivate, and retain high-performing staff.
• Excellent communication tailored to diverse audiences.

Responsibilities

• Support the General Manager in operations: people, recruitment, finance, and capital expenditures.
• Oversee ER workflow to maintain high standards of patient care and client service.
• Lead change management initiatives balancing people, operations, and finances.
• Coach and support team on scheduling, training and performance.
• Monitor staffing, productivity, and scheduling to optimize costs.
• Manage department budgets and financial performance.

Skills

Leadership

Budgeting

Communication

Team development

Change management

Job description

ER Manager

Location: Calgary, Alberta

Employment Status: Full-time

Western Veterinary Specialist and Emergency Centre is offering an excellent full-time, permanent career opportunity for an experienced ER Manager. Reporting directly to the General Manager, this role will also collaborate closely with the Medical Director, other hospital managers, and team leads. The successful candidate will support the General Manager in delivering clear communication, implementing corporate initiatives, and providing guidance to team members, ensuring operational efficiency and service excellence within a well-established hospital.

Key Responsibilities

• Support the General Manager in all aspects of operations: people, recruitment, finance, capital expenditures, inventory and special projects
• Oversee the department to ensure efficient workflow, high standards of patient care and excellent client service
• Prepare for and lead change management initiatives, driving positive change while thoughtfully balancing people, operational, and financial impacts
• Lead, coach and support your team on scheduling, training and performance management
• Monitor labour utilization, productivity and scheduling to ensure appropriate staffing levels and cost control
• Manage department budgets, track expenses and support financial performance

Qualifications

• Experience: A minimum of 3 years of experience successfully managing and leading multidisciplinary teams, ideally in a medical or hospital environment
• Financials: Experience managing budgets, monitoring expenses, and optimizing resource utilization
• Adaptability: Ability to operate effectively in a fast-paced, evolving environment and manage competing priorities
• Leadership: Experience leading multiple teams in an operational setting with strong communication and coaching skills
• Team Development: Ability to mentor, motivate, and retain high-performing staff
• Communication: Exceptional ability to adapt communication style to diverse audiences

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work Certification Canada.