Equipment Service Technician

STERIS; Sault Ste. Marie; On-site; CAD 70,000 - 78,000; Full time

Benefits offered by this job

Company Vehicle

Company Cell Phone/Laptop

Healthcare benefits

Retirement plan with company match

Paid vacation and holidays

Job summary

STERIS is seeking an Equipment Service Technician to perform preventive and corrective maintenance on complex mechanical, electro-mechanical, and electronic units at customer sites. You will travel to hospitals and laboratories, troubleshoot issues, install calibrations, and provide excellent customer service while building strong relationships with customers and colleagues.

This safety-sensitive role requires up to 60% travel, independent work, and strong problem-solving skills.

Qualifications

• High school diploma or GED or DES; technical program completion preferred.
• Experience in technical, maintenance, mechanical, or electrical role.
• Valid driver's license with clean record; ability to travel to USA for training.

Responsibilities

• Drive customer satisfaction through proactive communication and issue resolution.
• Perform preventive and corrective maintenance on STERIS products and related lines using standard tools and test equipment.
• Troubleshoot, repair, modify, overhaul, or refurbish equipment and components.
• Ensure positive customer experience via timely PMs, service calls, and field upgrade programs.
• Establish and maintain effective relationships with customers and internal teams; identify sales opportunities.

Skills

Technical skills

Problem solving

Troubleshooting

Communication

Independent work

Flexible hours

Education

High school diploma

College diploma

Tools

Microsoft Office

Job description

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptionalCustomer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Equipment Service Technician. At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro-mechanical and electronic units. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

This is a safety sensitive position.

This position requires up to 60% travel.

What You'll Do As An Equipment Service Technician

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
• Communicate promptly and efficiently with Customers providing informative status updates.
• Be a positive ambassador for STERIS at Customer sites.
• All other duties as assigned.

Required Experience

• High school diploma or GED or Diplôme d'études secondaires (DES)
• At least 1 year of overall work experience and either: completion of at least 1 year of a related technical trade or technology program; or experience in a technical, maintenance, mechanical, or electrical role
• Must have a valid provincial driver’s license with acceptable record and must maintain all required vaccines.
• Ability to travel to the USA for training.
• Ability to work flexible hours (at times outside “normal business hours”) and travel as required (60%).
• Strong technical, organizational, problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Experience with navigating a computer and exposure to Microsoft Office programs.
• Comfortable working independently without supervision.
• Flexibility to handle multiple, changing priorities.
• Willingness to work in a hospital setting that may include visibility to emergency trauma.

Preferred

• College diploma/degree

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here Is a Brief Overview Of What We Offer

• Market Competitive Pay
• 3 weeks vacation and (12) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• Retirement plan with company match
• Excellent opportunities for advancement and stable long-term career

This posting is for an existing vacancy within our organization.

Pay rate for this opportunity is $72,500. This position is eligible for incentive compensation, subject to the Plan’s terms and conditions.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.