Equipment Service Technician

STERIS; Vancouver; On-site; CAD 61,000 - 74,000; Full time

Job summary

STERIS is seeking an Equipment Service Technician to travel to hospitals and laboratories, performing preventive and corrective maintenance on complex mechanical, electro-mechanical and electronic units. You will build strong customer relationships and complete administrative tasks, with up to 50% travel in your vicinity.

The role is full-time and safety-sensitive, with opportunities to advanced within a growing team.

Qualifications

• High school diploma or equivalent; or DES.
• At least 1 year of overall work experience and/or one year of related technical training.
• Strong technical, organizational, problem-solving and troubleshooting skills.
• Excellent verbal and written communication; proficient with basic computer software.
• Willingness to travel to the USA for training.

Responsibilities

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues/problems.
• Perform preventive and corrective maintenance on STERIS and related product lines using standard tools and test equipment.
• Troubleshoot, repair, modify, overhaul, or refurbish equipment and systems components.
• Ensure a positive Customer experience with timely PMs, service/warranty calls, and field upgrades.
• Establish and maintain effective relationships with Customers, managers, and sales organization.
• Promote STERIS growth by identifying sales opportunities and recommending products/services.
• Communicate status updates promptly and efficiently to Customers.
• Be a positive ambassador for STERIS at Customer sites.

Skills

Technical troubleshooting

Independent work

Verbal and written communication

Customer service orientation

Travel readiness

Education

High school diploma or GED or DES

Job description

Position Summary

Are you mechanically inclined with a knack for hands‑on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast‑paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Technician.

At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top‑note service for our customers. In this field‑based, Customer‑facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro‑mechanical and electronic units. In addition, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

This is a full‑time/permanent position. This position requires up to 50% travel in your vicinity.

This is a safety sensitive position.

What You'll Do As An Equipment Service Technician

• Drive Customer satisfaction through pro‑active communication and commitment to resolving Customer's issues/problems.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
• Communicate promptly and efficiently with Customers providing informative status updates.
• Be a positive ambassador for STERIS at Customer sites.

The Experience, Skills And Abilities Needed

• High school diploma or GED or Diplôme d'études secondaires (DES);
• At least 1 year of overall work experience and either: completion of at least 1 year of a related technical trade or technology program; or experience in a technical, maintenance, mechanical, or electrical role;
• Strong technical, organizational, problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Experience with navigating a computer and exposure to Microsoft Office programs.
• Comfortable working independently without supervision.
• Flexibility to handle multiple, changing priorities.

Additional Requirements

• Willingness to work in a hospital setting that may include visibility to emergency trauma.
• Must have a valid provincial driver's license with acceptable record and must maintain all required vaccines;
• Ability to travel to the USA for training;
• Ability to work flexible hours (at times outside “normal business hours”) and travel as required (50%).

This posting is for an existing vacancy within our organization.

Pay rate for this opportunity is $67,500. This position is eligible for incentive compensation, subject to the plan's terms and conditions.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.