Account Manager

STERIS; Vancouver; On-site; CAD 81,000 - 99,000; Full time

Benefits offered by this job

Company Vehicle

Cell Phone Stipend

Robust Sales Training Program

3 weeks Paid Vacation Per Year + PEO

RRSP Matching Program

Job summary

STERIS in Vancouver, BC is seeking an Account Manager responsible for the overall financial performance and customer satisfaction within the assigned territory, focusing on SPD Reprocessing and related devices. You will drive growth by meeting yearly sales goals and building strong customer relationships across GI, OR, and MDRA teams.

You will balance selling established SPD consumables and capital products with new introductions, manage post‑sale training, and leverage STERIS services to

Qualifications

• Minimum bachelor’s degree or equivalent with 5 years of sales/customer-facing experience
• 3+ years of sales achieving goals in B2B or medical devices
• 2+ years in medical device or related segments with hospital customer exposure
• Experience selling new products and growing market share
• Ability to travel overnight up to 35%

Responsibilities

• Develop, communicate, and execute a yearly business plan for Capital and consumables
• Forecast accurately within a 10–15% variance monthly and quarterly
• Build relationships with MDRA (SPD) GI, OR, IC, MM, and executive stakeholders
• Exceed customer expectations while balancing reasonable requests
• Leverage value-added services (STERIS University, CEU training, audits) to differentiate
• Manage post-sale in-servicing to ensure safe, effective use of products
• Convey strengths and competitive advantages to meet customer objectives

Skills

Sales experience

B2B sales

Medical device sales

Customer engagement

Travel up to 35%

Education

Bachelor's degree

Associates/Technical degree with 5 years of sales experience

Job description

Position Summary

As an Account Manager at STERIS, you are responsible for the overall financial performance and Customer satisfaction in the assigned territory. This is accomplished by meeting yearly sales goals, driving growth in market share from competitors, distributor networks and assuring that all Customer experiences are positive, noteworthy and exceeding expectations. The Account Manager acts as a primary contact and sales consultant accountable for the Customer experience primarily within the Medical Device Reprocessing Area (SPD) and will also have interactions with GI and OR. The Account Manager is expected to appropriately balance their time selling the Company’s established line of products in SPD Reprocessing Consumables and Capital porfolio as well as all new product introductions.

This territory will cover British Columbia.

What You Will Do As An Account Manager

• Develop, communicate, and execute a yearly business plan for Capital and associated Consumable goods.
• Submit and execute an accurate forecast (within a +/- 10% - 15% variance) for Capital and associated Consumable products on a monthly and quarterly basis.
• Develop relationships with Customers in MDRA (SPD) GI, OR, IC, MM, Purchasing, Biomed, along with the CEO’s, COO’s and CFO’s of Acute Care Hospitals and Private Surgical Centers.
• Consistently act in a manner that meets or exceeds Customer expectations while considering the reasonableness of request and fairness to STERIS.
• Utilize value-added services in the selling process to differentiate STERIS from its competitors. This includes STERIS University, In-service video, sizing studies, equipment audits, CEU training and proportioners. Utilization of our Planning Group and VR Services.
• Manage the post-sale process, including in-servicing to ensure Customers have thorough knowledge of the safe use of the equipment and consumables.
• Capable of delineating and communicating the strengths and competitive advantages of STERIS products, services and technologies and how the application of these can assist the Customer in meeting their objectives. Use current available tools to provide a total solution to the Customer, to ensure their Capital and associated Consumable needs are met.

Required

The Experience, Skills and Abilities Needed

• Bachelors degree
• In lieu of Bachelor's degree: Associates/Technical degree with 5 years of sales/customer facing clinical experience
• 3 years of sales experience with consistently meeting/exceeding sales goals
• 2 years of successful B2B or medical device sales experience
• Relevant STERIS experience may be considered in lieu of direct sales experience where the candidate has demonstrated strong customer engagement, STERIS product expertise, account support, or other experience demonstrating the ability to successfully transition into a sales role.
• Successful history of selling new products, increasing product utilization, and protecting existing market share position
• Ability to travel overnight up to 35%

Must be able to be compliant with hospital/customer credentialing requirements.

Preferred

• Degree in Business or Marketing
• Experience in medical and consumable equipment sales; experience selling to a variety of departments with an emphasis within the MDRA/GI departments
• Understanding of the hospital buying process including the role of National Accounts, GPO, and Distributors

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Vehicle
• Cell Phone Stipend
• Robust Sales Training Program
• 3 weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
• RRSP Matching Program

This posting is for an existing vacancy within our organization.

Pay rate for this opportunity is $90,000.00 annually. This position is eligible for participation in STERIS’ Sales Incentive Plan, with total on-target earnings of approximately $200,000, subject to the plan terms and individual performance.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.