Equipment Service Technician

STERIS Canada Corporation; Longueuil; Remote; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Life Sciences Equipment Service Technician to join their team. This remote-based role involves providing exceptional customer service through on-site maintenance, troubleshooting, and repair of life sciences products. You'll ensure a positive customer experience while driving satisfaction and identifying sales opportunities. With a strong emphasis on technical skills and customer communication, this position offers a comprehensive benefits package, including a competitive salary, vehicle, and opportunities for advancement. If you are passionate about healthcare and customer service, this is the perfect opportunity for you.

Benefits

Base Salary + Incentive Compensation

Company Provided Vehicle

Cell Phone

Laptop

Excellent Healthcare Benefits

3 weeks paid vacation

RRSP matching program

Opportunities for advancement

Hands-on Training Program

Additional Add-On Benefits/Discounts

Qualifications

• Ability to lift up to 25 pounds and push wheeled transporters.
• General knowledge of GMPs and GLPs is preferred.

Responsibilities

• Perform preventive and corrective maintenance on equipment.
• Drive customer satisfaction through proactive communication.
• Identify sales opportunities and recommend products/services.

Skills

Customer Communication Skills

Technical Troubleshooting Skills

Interpersonal Skills

Flexibility in Working Hours

Education

Secondary School Diploma

Associate’s or Bachelor’s degree in electronics or mechanical

Tools

Laptop

Cell Phone

Company Vehicle

Job description

Job Category: Service/Technical Services

Location: Longueuil, QC, CA, J3Y 9G4

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment.

This is a remote-based Customer-facing position. To support and service our Customers in this assigned territory, candidates must be based out of one of the following provinces: Quebec, Montreal (Longueuil preferred)

What you will do as an Equipment Service Technician

1. Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues and problems expediently.
2. Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
3. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
4. Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
5. Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
6. Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
7. Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

The Experience, Skills and Abilities Needed

Required:

1. Secondary School Diploma, Graduation Certificate, or CAEC
2. Ability to work flexible hours, sometimes outside “normal business hours”
3. Must live within 50 miles of center of territory
4. Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds

Preferred:

1. Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience
2. General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

Other:

1. Excellent interpersonal and Customer communication skills
2. Strong technical and troubleshooting skills

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

1. Base Salary + Incentive Compensation Program
2. Company Provided Vehicle + Cell Phone + Laptop
3. Excellent Healthcare, Dental, and Vision Benefits
4. 3 weeks paid vacation per year + company holidays based on Province
5. RRSP matching program
6. Opportunities for advancement in a stable long-term career
7. Hands-on Training Program
8. Additional Add-On Benefits/Discounts

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.