Equipment Service Technician

STERIS; Saint-Bruno-de-Montarville; Remote; CAD 50,000 - 70,000; Full time

Job summary

STERIS is seeking a Life Sciences Equipment Service Technician who will provide maintenance, installation, and customer support for complex healthcare equipment. This remote role involves ensuring customer satisfaction through resolving technical issues, proactively communicating, and identifying growth opportunities in the assigned territory. Ideal candidates are bilingual, possess a secondary diploma, and have technical skills related to medical devices.

Benefits

Base Salary + Incentive Compensation

Company Provided Vehicle

Excellent Healthcare Benefits

Paid Vacation

RRSP matching program

Parental Leave

Opportunities for advancement

Hands-on Training

Qualifications

• Bilingual in English and French is required.
• Must be able to lift up to 25 pounds.
• Ability to work flexible hours.

Responsibilities

• Perform preventative maintenance and troubleshooting on medical devices.
• Communicate with customers and resolve issues efficiently.
• Identify sales opportunities and recommend products/services.

Skills

Technical skills

Customer communication

Troubleshooting

Education

Secondary School Diploma

Associate’s or Bachelor’s degree in electronics or mechanical discipline

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following provinces: Quebec, Montreal (Longueuil preferred)

What You Will Do As An Equipment Service Technician

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues and problems expediently.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
  
  

The Experience, Skills And Abilities Needed

Required:

• Secondary School Diploma, Graduation Certificate, or CAEC with 1 year of relevant experience
• Ability to work flexible hours, sometimes outside “normal business hours”
• Must live within 50 miles of center of territory
• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds
• Must be bilingual (English and French)
  
  

Preferred:

• Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience
• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
  
  

Other:

• Excellent interpersonal and Customer communication skills
• Strong technical and troubleshooting skills
  
  

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Excellent Healthcare, Dental, and Vision Benefits
• 3 weeks paid vacation per year + company holidays based on Province
• RRSP matching program
• Parental Leave
• Opportunities for advancement in a stable long-term career
• Hands-on Training Program
• Additional Add-On Benefits/Discounts
  
  

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.