Enterprise Support Manager - Cloud Solutions Lead

Amazon Web Services (AWS); Vancouver; On-site; CAD 142,000 - 237,000; Full time

Job summary

Amazon Web Services Canada, Inc. is seeking an Enterprise Support Manager in Vancouver to lead a technical team and manage executive‑level customer engagements. The role emphasizes solving complex problems and coordinating cross-functional support for enterprise clients.

As part of AWS, you will navigate a diverse set of technologies, from Linux/Windows stacks to cloud services, with up to 25% travel. The position offers competitive compensation and comprehensive benefits in a dynamic cloud

Qualifications

• 4+ years of technical team management experience.
• 5+ years of direct customer engagement, with exposure to senior executives (VP/C-level).
• Experience working with enterprise software companies.

Responsibilities

• Lead and mentor a team delivering enterprise support.
• Engage with senior customer stakeholders to align support outcomes.
• Drive initiatives to improve support processes and customer satisfaction.

Skills

Tech team management

Executive engagement

Enterprise software

Job description

Amazon Web Services Canada, Inc. is seeking an Enterprise Support Manager in Vancouver to lead a technical team and manage executive‑level customer engagements. The role emphasizes solving complex problems and coordinating cross-functional support for enterprise clients.

As part of AWS, you will navigate a diverse set of technologies, from Linux/Windows stacks to cloud services, with up to 25% travel. The position offers competitive compensation and comprehensive benefits in a dynamic cloud