Enterprise Support Manager

Amazon Web Services; Vancouver; On-site; CAD 142,000 - 237,000; Full time

Benefits offered by this job

Health insurance

RSUs

RRSP

DPSP

Paid time off

Job summary

Amazon Web Services in Vancouver seeks an Enterprise Support Manager to lead a technical support team delivering full stack environments for enterprise customers. You will work with Linux, Windows, and custom applications while engaging senior stakeholders.

This role requires 4+ years of tech team leadership and 5+ years of direct customer engagement with VP/C-level executives, plus experience with enterprise software and cloud services.

Qualifications

• 4+ years of technical team management experience.
• 5+ years of direct customer engagement with senior executives (VP & C-level).
• Experience working with enterprise software companies.

Responsibilities

• Lead and manage a technical support team responsible for full application stack environments including Linux, Windows, and custom applications
• Engage directly with senior enterprise stakeholders at the VP and C-level, building strong, trust-based relationships
• Oversee network support spanning Layer 3 and higher, as well as web-related programming and web services consumption
• Drive process improvements to enhance the quality and efficiency of technical support delivery
• Travel to customer sites and AWS locations as needed, up to 25% of the time
• Mentor and develop team members through knowledge sharing and career growth initiatives
• Collaborate cross-functionally with engineering, sales, and account teams to resolve complex customer issues

Skills

Technical team management

Executive stakeholder engagement

Enterprise software experience

Cloud knowledge

Job description

The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields.

If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services, we'd like to talk with you.

Open to traveling up to 25%.

Responsibilities

• Lead and manage a technical support team responsible for full application stack environments including Linux, Windows, and custom applications
• Engage directly with senior enterprise stakeholders at the VP and C-level, building strong, trust-based relationships
• Oversee network support spanning Layer 3 and higher, as well as web-related programming and web services consumption
• Drive process improvements to enhance the quality and efficiency of technical support delivery
• Travel to customer sites and AWS locations as needed, up to 25% of the time
• Mentor and develop team members through knowledge sharing and career growth initiatives
• Collaborate cross-functionally with engineering, sales, and account teams to resolve complex customer issues

Basic Qualifications

• 4+ years of technical team management experience
• 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
• Experience working with enterprise software companies

Preferred Qualifications

• Experience driving projects to improve support-related processes and technical support
• Experience in systems administration, network engineering, or software development engineering
• Experience in technical account management, business relationship management, or consulting
• Experience with AWS services or other cloud offerings

Benefits

Base salary range: $141,900 – $236,900 CAD annually. Package may include sign-on payments and restricted stock units (RSUs). Benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D), RRSP, DPSP, paid time off, and health and well-being resources.

• 4+ years of technical team management experience
• 5+ years of direct customer engagement with senior executives (VP and C-level)
• experience working with enterprise software companies