Enterprise Solution Consultant - Canada

Five9; Greater Toronto Area; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading provider of cloud contact center software is seeking an Enterprise Solution Consultant in the Greater Toronto Area. The role involves implementing solutions, collaborating with sales teams, and enhancing customer satisfaction. Ideal candidates should have extensive presentation skills and 8+ years of experience, with bilingual proficiency in French and English preferred.

Qualifications

• 8+ years of experience preferred.
• Ability to travel 40-60%.

Responsibilities

• Implement and troubleshoot Five9 call center software solutions.
• Manage multiple implementation projects.
• Develop materials for sales opportunities.

Skills

Presentation Skills

Bilingual in French and English

Tools

Salesforce

IVR Systems

IP Telephony

Job description

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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is looking for a Sales Engineer to lead and manage all aspects of the implementation of Five9’s On Demand Call Center software for our Strategic and Enterprise clients. This includes collaborating on sales proposals, providing pre-sales support to the Enterprise Sales Team, planning implementation engagements, creating project plans, understanding and defining customer requirements, implementing solutions, training customers in the use of the solution, and making best practice recommendations to enable our Customers to get optimal results from their Call Center.

Key Responsibilities:

• Implement and troubleshoot the Five9 call center software solutions in various configurations and customer environments, both remotely and onsite.
• Manage day-to-day operational and tactical aspects of multiple implementation projects.
• Effectively communicate plans, progress, and status to both internal and customer organizations.
• Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies.
• Articulate the value of Five9’s Implementation Services through presentations, demonstrations, and open discussions with customers.
• Seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Develop materials aligned with specific sales and/or service opportunity requirements.

Key Qualifications:

• Extensive presentation experience and skills are critical (web-based).
• Ability to deliver demos and presentations that close deals.
• 8+ years of experience preferred.
• Ability to travel 40-60%.
• Bilingual in French and English.

Preferred Experience:

• Contact/Call Center Software.
• Salesforce, including web demonstrations and application integration.
• IVR systems.
• IP Telephony (basic networking knowledge assumed).

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for employment.