Enterprise Services Technician

Insight; Calgary; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Job summary

Insight is seeking a Deskside Services Technician for a 6-month contract in Calgary, onsite. You will troubleshoot, repair, and install peripherals, and provide user support across enterprise environments.

You'll work with Citrix, Virtual Desktop, thin clients, and Windows OS, assembling and configuring computers with licensed software. Opportunities exist for growth within Insight’s Fortune 500 environment.

Qualifications

• A+ certification or equivalent is required and a full Class 5 driver's license (no GDL).
• 2–5 years troubleshooting experience and/or IT customer service in an enterprise environment.
• IT-related Certificate or Diploma from a recognized post-secondary institution.
• Strong communication, organizational and customer service skills.

Responsibilities

• Troubleshoot and triage enterprise or desktop systems with Operations.
• Work with Citrix, Virtual Desktop, thin clients and provide advanced Windows troubleshooting.
• Assemble, configure, and troubleshoot computers and peripherals at an advanced level.
• Install operating systems and properly licensed software.

Skills

A+ certification

Communication skills

Problem solving

Customer service

Education

IT Certificate or Diploma

Tools

Citrix

Virtual Desktop

Thin clients

Windows OS

Job description

Duration: 6 month Contract

Must haves: A+ certification or equivalent, and a full class 5 drivers license (no GDL)

Requisition Number: 105473

Deskside Services Technician

Duration: 6 month Contract

Must haves: A+ certification or equivalent, and a full class 5 drivers license (no GDL)

Location: This role is fully onsite in our Calgary, Alberta office.

Now is the time to bring your expertise to a W2 role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Deskside Services Technician – with Insight, you will be responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users.

What To Expect

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans.

As a Deskside Services Technician – You Will Get To

• Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
• Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
• Assemble, configure, and troubleshoot computers and peripherals at an advanced level
• Install operating systems and properly approved and licensed software

Be AmbITious:

In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As a Deskside Services Technician – W2 at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.

We Are Looking For a Deskside Services Technician – With

• IT related Certificate or Diploma from a recognized post-secondary institution
• 2-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environmenti
• Strong communication, organizational, customer service and problem-solving skills
• Must possess A+ certification

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World'sBest Workplaces™ list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globallyi

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || IT Infrastructure & Support || None || CA - Calgary, AB ||