Enterprise Customer Success Manager — GovTech Growth

Clariti Cloud Inc.; Canada; On-site; CAD 80,000 - 107,000; Full time

Job summary

A leading technology firm in Canada seeks a Customer Success Manager to enhance customer experiences and drive business outcomes. You will build trusted relationships, develop success plans, and monitor customer health. Ideal candidates will have over 3 years in customer advocacy, a solutions-oriented mindset, and strong communication skills. A competitive salary and benefits package are offered, with comprehensive support for employee well-being.

Benefits

Competitive compensation

Comprehensive benefits package

Time off

Qualifications

• 3+ years of customer advocacy and engagement experience in Enterprise SaaS.
• Ability to manage retention and growth quotas.
• Experience managing 2–4 strategic customer accounts.

Responsibilities

• Build and maintain strong relationships with customer stakeholders.
• Develop joint success plans and measurable goals.
• Actively monitor customer health and identify risks early.

Skills

Customer advocacy

Account management

Communication

Relationship building

Commercial acumen

Job description

A leading technology firm in Canada seeks a Customer Success Manager to enhance customer experiences and drive business outcomes. You will build trusted relationships, develop success plans, and monitor customer health. Ideal candidates will have over 3 years in customer advocacy, a solutions-oriented mindset, and strong communication skills. A competitive salary and benefits package are offered, with comprehensive support for employee well-being.