Enterprise Customer Success Leader AI-Driven Insurance

Quandri; Vancouver; Hybrid; CAD 202,000 - 244,000; Full time

Job summary

Quandri is seeking a Lead Customer Success Manager to own and advance our largest enterprise accounts, primarily in the US market. You will engage with C-Suite stakeholders, drive product adoption, and lead cross-functional relationships to achieve measurable outcomes.

You will serve as the primary advocate for assigned enterprise customers, driving retention, revenue growth and value realization while coordinating with Sales, Product, Marketing and Implementation teams.

Qualifications

• 5+ years in Customer Success or Account Management within SaaS
• Experience managing strategic enterprise accounts (min 3 years)
• Knowledge of insurance brokerage workflows or related financial services is desirable
• Strong data-literacy to translate product metrics into ROI

Responsibilities

• Own end-to-end relationships with large enterprise customers
• Lead executive alignment sessions and business reviews
• Forecast renewals and manage churn risk
• Plan and lead onsite workshops across Canada and the US
• Collaborate with Sales, Product, Marketing and Implementation teams

Skills

Enterprise accounts

SaaS

CRM usage (HubSpot)

Executive communication

Data literacy

Tools

HubSpot CRM

Job description

Quandri is seeking a Lead Customer Success Manager to own and advance our largest enterprise accounts, primarily in the US market. You will engage with C-Suite stakeholders, drive product adoption, and lead cross-functional relationships to achieve measurable outcomes.

You will serve as the primary advocate for assigned enterprise customers, driving retention, revenue growth and value realization while coordinating with Sales, Product, Marketing and Implementation teams.