Enterprise AI Tech Support Associate

Accenture; St. Catharines; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Signing bonus

Health benefits

Shift premiums after 9pm

Paid time off

Retirement plan options

Job summary

Accenture in St. Catharines, Ontario is seeking an Enterprise AI Tech Support Associate for full-time, on-site work. You will resolve customer tickets, troubleshoot issues remotely, and contribute to enhancing the AI platform for users across the globe.

You are curious about AI, can communicate clearly, and thrive in fast-paced, high-volume environments. Prior help desk or tech support experience is valued; rotating shifts apply, with a starting wage of $19.62/hr and a $2,000 signing bonus.

Qualifications

• Minimum 1 year of experience in a help desk, technical support, or customer-facing technology role
• High School Diploma or equivalent
• Flexibility to work rotating schedules, including evenings, weekends, and holidays

Responsibilities

• Resolving customer support tickets with accuracy, speed, and care — delivering world-class experiences at every touchpoint
• Troubleshooting technical issues remotely using internal dashboards and generative AI tools
• Identifying patterns and opportunities to improve platform systems, efficiency, and customer outcomes
• Collaborating across teams to build and strengthen a shared knowledge base
• Staying ahead of emerging AI technologies and continuously leveling up your skills

Skills

Customer service mindset

Analytical thinking

Clear communication

Problem solving

Education

High School Diploma or equivalent

Tools

SQL

Curl

JSON

REST APIs

Job description

Enterprise AI Tech Support Associate

Customer Service Associate | Early Career | Full time

Job No. R00325799 | St. Catharines, Ontario

Accenture | St. Catharines, Ontario | Full-Time $19.62/hr starting wage | $2,000 signing bonus

There's never a typical day at Accenture — and that's exactly why we love it.

As part of Accenture's Enterprise AI Support team, you'll sit at the intersection of world-class technology and human ingenuity — supporting one of the world's most advanced AI platforms and helping organizations across the globe transform how they work.

This isn't a role where you watch innovation happen. You'll be right inside it.

We Are

At Accenture, we're a team of over 774,000 people in 120+ countries — and for 13 consecutive years, we've been recognized as one of Canada's Top Employers. We bring together deep expertise in AI, cloud, and digital transformation with a culture that genuinely invests in the people behind the work.

In St. Catharines, you'll find a collaborative, technology-enabled environment where career momentum is built fast — high performers often advance into senior or specialist roles within 6-12 months.

You Are

You're the kind of person who doesn't just solve problems — you figure out why they happened in the first place. You're calm under pressure, clear in your communication, and genuinely curious about how AI systems work and improve. You care about getting it right, every time.

Maybe you've worked in tech support or a help desk environment. Maybe you've dabbled in SQL, Salesforce, or Chrome DevTools and want to take those skills further. Either way, you're ready to do meaningful work in an environment that will push you to grow.

The Work

As an Enterprise AI Tech Support Associate, you'll ensure every interaction on our client's AI platform is seamless, trusted, and compliant. Your day-to-day will include:

• Resolving customer support tickets with accuracy, speed, and care — delivering world-class experiences at every touchpoint

• Troubleshooting technical issues remotely using internal dashboards and generative AI tools

• Identifying patterns and opportunities to improve platform systems, efficiency, and customer outcomes

• Collaborating across teams to build and strengthen a shared knowledge base

• Staying ahead of emerging AI technologies and continuously leveling up your skills
  

Schedule: Full-time (35-44 hours/week) | Rotating shifts including evenings, weekends, and holidays | Shift premiums apply after 9:00 p.m., 7 days a week

What You'll Bring

Required:

• Minimum 1 year of experience in a help desk, technical support, or customer-facing technology role

• High School Diploma or equivalent

• Flexibility to work rotating schedules, including evenings, weekends, and holidays
  

Nice to Have:

• Experience supporting SaaS or digital platforms

• Familiarity with SQL, Curl commands, JSON, Domians.

• Familiarity with REST APIs, HTTP status codes, JSON, API requests/responses, and API troubleshooting tools.

• Experience analyzing error messages, server/application logs, screenshots, and reproduction steps to diagnose technical issues.

• Post-secondary education in Technology, Computer Science, or a related field

• A genuine interest in AI, machine learning, or trust and safety
  

You'll Thrive Here If You:

• Communicate clearly — written and verbal — especially when things get complex

• Stay focused and precise in fast-moving, high-volume environments

• Bring an analytical mindset and a bias toward solutions, not just workarounds

• Work well in team settings and take ownership of your individual contributions

What You'll Get

• $19.62/hr starting wage + $2,000 signing bonus

• Comprehensive benefits: health, wellness, paid time off, and retirement plan options

• Shift premiums for hours worked after 9:00 p.m., 7 days a week

• Monthly schedule flexibility tied to performance

• Annual performance-based salary increases and recognition programs

• Paid training, coaching, and continuous learning from day one

• Modern, spacious, tech-enabled workstations

• Active Employee Resource Groups and volunteer initiatives — a true sense of community

Your First Role Here Is Just That — Your First.

Accenture's global reach and multi-industry depth means your career path here isn't a ladder — it's a landscape. People who join this team go on to become technical specialists, team leads, process experts, and more.

We're building safe, secure, and responsible AI — and we want people who want to be part of that.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario/New Brunswick $19.62 to $19.62

#LI-NA-FY25

St. Catharines, Ontario

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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