Enterprise AI Tech Support Associate

Freelio; St. Catharines; Hybrid; CAD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Signing bonus

Benefits

Shift premiums

Paid training

Job summary

Accenture in St. Catharines, Ontario, is seeking an Enterprise AI Tech Support Associate to ensure seamless, trusted interactions on a client AI platform.

You’ll troubleshoot remotely, resolve tickets, and collaborate to improve system performance while growing your AI expertise. The role requires at least 1 year in a help desk or tech support role, a high school diploma, and flexibility to work rotating shifts including evenings and weekends.

Qualifications

• Minimum 1 year in a help desk or tech support role.
• High School Diploma or equivalent.
• Willing to rotate evenings, weekends, and holidays.

Responsibilities

• Resolve customer support tickets with accuracy, speed, and care.
• Troubleshoot issues remotely using internal dashboards and generative AI tools.
• Identify patterns and opportunities to improve platform systems, efficiency, and customer outcomes.
• Collaborate across teams to build and strengthen a shared knowledge base.
• Stay ahead of emerging AI technologies and continuously level up your skills.

Skills

Technical support

Customer-facing tech

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

SQL

Curl commands

JSON

REST APIs

Job description

Accenture | St. Catharines, Ontario | Full-Time $19.62/hr starting wage | $2,000 signing bonusThere's never a typical day at Accenture — and that's exactly why we love it.As part of Accenture's Enterprise AI Support team, you'll sit at the intersection of world‑class technology and human ingenuity — supporting one of the world's most advanced AI platforms and helping organizations across the globe transform how they work.This isn't a role where you watch innovation happen. You'll be right inside it.

We AreAt Accenture, we're a team of over 774,000 people in 120+ countries — and for 13 consecutive years, we've been recognized as one of Canada's Top Employers . We bring together deep expertise in AI, cloud, and digital transformation with a culture that genuinely invests in the people behind the work.

In St. Catharines, you'll find a collaborative, technology-enabled environment where career momentum is built fast — high performers often advance into senior or specialist roles within 6–12 months .

You AreYou're the kind of person who doesn't just solve problems — you figure out why they happened in the first place. You're calm under pressure, clear in your communication, and genuinely curious about how AI systems work and improve. You care about getting it right, every time.

Maybe you've worked in tech support or a help desk environment. Maybe you've dabbled in SQL, Salesforce, or Chrome DevTools and want to take those skills further. Either way, you're ready to do meaningful work in an environment that will push you to grow.

The Work

As an Enterprise AI Tech Support Associate , you'll ensure every interaction on our client's AI platform is seamless, trusted, and compliant. Your day-to-day will include:

• Resolving customer support tickets with accuracy, speed, and care — delivering world-class experiences at every touchpoint
• Troubleshooting technical issues remotely using internal dashboards and generative AI tools
• Identifying patterns and opportunities to improve platform systems, efficiency, and customer outcomes
• Collaborating across teams to build and strengthen a shared knowledge base
• Staying ahead of emerging AI technologies and continuously leveling up your skills

Schedule

Full-time (35–44 hours/week) | Rotating shifts including evenings, weekends, and holidays | Shift premiums apply after 9:00 p.m., 7 days a week

What You'll Bring

• Minimum 1 year of experience in a help desk, technical support, or customer-facing technology role
• High School Diploma or equivalent
• Flexibility to work rotating schedules, including evenings, weekends, and holidays

Nice to Have

• Experience supporting SaaS or digital platforms
• Familiarity with SQL, Curl commands, JSON, Domians.
• Familiarity with REST APIs, HTTP status codes, JSON, API requests/responses, and API troubleshooting tools.
• Experience analyzing error messages, server/application logs, screenshots, and reproduction steps to diagnose technical issues.
• Post-secondary education in Technology, Computer Science, or a related field
• A genuine interest in AI, machine learning, or trust and safety

You’ll Thrive Here If You

• Communicate clearly — written and verbal — especially when things get complex
• Stay focused and precise in fast-moving, high-volume environments
• Bring an analytical mindset and a bias toward solutions, not just workarounds
• Work well in team settings and take ownership of your individual contributions

What You’ll Get

• $19.62/hr starting wage + $2,000 signing bonus
• Comprehensive benefits: health, wellness, paid time off, and retirement plan options
• Shift premiums for hours worked after 9:00 p.m., 7 days a week
• Monthly schedule flexibility tied to performance
• Annual performance-based salary increases and recognition programs
• Paid training, coaching, and continuous learning from day one
• Modern, spacious, tech-enabled workstations
• Active Employee Resource Groups and volunteer initiatives — a true sense of community

Your First Role Here Is Just That — Your First.

Accenture's global reach and multi-industry depth means your career path here isn't a ladder — it's a landscape. People who join this team go on to become technical specialists, team leads, process experts, and more.

We're building safe, secure, and responsible AI — and we want people who want to be part of that.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-timeemployment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary RangeBritish Columbia/Ontario/New Brunswick $19.62 to $19.62#LI-NA-FY25

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.