Enterprise AI Support

Socket.dev; St. Catharines; On-site; CAD 55,380,000 - 57,033,000; Full time

Benefits offered by this job

Sign-on bonus

Career advancement

Benefits package

Shift premiums

Full-time schedule

Annual raises

Modern workstations

Professional development

Community and ERGs

Job summary

Accenture in St. Catharines, Ontario is seeking an Enterprise AI Support agent to deliver world-class help desk assistance for one of the world’s leading AI platforms.

You’ll troubleshoot issues, improve systems, and ensure exceptional customer experiences while working within a 24x7 global support environment. The role offers a starting hourly wage of $19.62, a $2,000 signing bonus, and a fast-track growth path with opportunities to advance within 6–12 months.

Qualifications

• Minimum 1 year of experience in a help desk, technical support role
• High School Diploma or equivalent
• Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)

Responsibilities

• Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
• Troubleshoot issues remotely using internal dashboards and generative AI tools.
• Identify opportunities to enhance systems, efficiency, and customer experience.
• Collaborate cross-functionally and share best practices to strengthen the knowledge base.
• Continuously learn and adapt to emerging technologies.

Skills

Analytical mindset

Communication skills

Adaptability

Attention to detail

Team player

Tools

Salesforce

Datadog

Notion

Stripe

Retool

Job description

Enterprise AI Support – Accenture (St. Catharines, Ontario)

Exciting opportunity with our large AI client!

Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies.

As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations.

We’re offering a $19.62/hour starting wage, a $2,000 signing bonus, and a fast-track growth path, where high performers often advance within 6–12 months.

Why Accenture?

At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years.

You’ll work in a dynamic environment that encourages growth, collaboration, and innovation.

What sets us apart

• Competitive starting wage of $19.62/hour and a $2,000 sign-on bonus

• Rapid career advancement opportunities within 6–12 months

• Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options

• Shift premiums for hours worked after 9:00 p.m., seven days a week

• Full-time schedules (35–44 hours/week) with monthly schedule flexibility based on performance

• Annual performance-based salary increases and recognition programs

• Spacious, technology-enabled workstations and modern collaboration tools

• Professional development with paid training, coaching, and continuous learning opportunities

• A sense of community and belonging — with active Employee Resource Groups and volunteer initiatives

What You’ll Do

As a valued member of the Enterprise AI Support team, you will:

• Provide world-class support through customer tickets, ensuring timely and accurate resolutions.

• Troubleshoot issues remotely using internal dashboards and generative AI tools.

• Identify opportunities to enhance systems, efficiency, and customer experience.

• Collaborate cross-functionally and share best practices to strengthen the knowledge base.

• Continuously learn and adapt to emerging technologies.

Basic Qualifications

• Minimum 1 year of experience in a help desk, technical support role

• High School Diploma or equivalent

• Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)

Preferred Qualifications

• Technical or customer support experience in a digital or SaaS environment

• Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool

• Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON

• Post-secondary education in Technology, Computer Science, or a related field an asset

• Tech-savvy, with the ability to learn and apply new tools quickly

• Excellent problem-solving and decision-making abilities

• Strong written communication, analytical thinking, and multitasking skills

Professional Skills

• Analytical and solution-oriented mindset

• Excellent communication and interpersonal skills

• Adaptability and flexibility in a fast-paced environment

• High attention to detail and precision in troubleshooting

• Team player who thrives in a collaborative, high-performing environment

Role Details

• Location: St. Catharines, Ontario

• Job Type: Full-time (35–44 hours per week)

• NOC Code: 22221 (TEER Category 2)

• Environment: 24×7 global support – flexibility for evenings/weekends required

Grow with Accenture

Join a team dedicated to building safe, secure, and responsible AI experiences. At Accenture, you’ll sharpen your technical, analytical, and risk-assessment skills while helping ensure every application on our client’s AI platform is trusted and compliant—making the digital world safer for everyone.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range

British Columbia/Ontario $19.62 to $19.62

#LI-NA-FY25

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.