Enterprise AI Architect & Strategy Lead

Legaltech Hub, Inc.; Toronto; On-site; CAD 141,000 - 282,000; Full time

Benefits offered by this job

Health plans

Flexible spending accounts

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking Enterprise Architects to join our post-sales team in Toronto, delivering cross-functional strategies that help customers realize the value of the platform of platforms. You will lead architecture engagements, communicate with senior executives, and guide customers through IT Transformation and Platform as a Service initiatives.

You will collaborate with customers, partners, and the wider sales team to architect solutions, deliver workshops, and evangelize best practices.

Qualifications

• 15+ years influencing senior technology leaders in pre-sales, delivery, or advisory roles.
• Proven track record in leading diverse teams to achieve challenging objectives.
• Experience applying Human Centered Design to set a future vision.
• Experience designing and managing advanced architectures across multiple domains.

Responsibilities

• Engage with customer executives to translate pain points into ServiceNow solutions.
• Lead architecture and design engagements across IT Transformation, Digital Products/Services, and PaaS.
• Present high‑level architectures to CIO/CTO audiences.
• Deliver workshops, best-practice overviews, and educational sessions for customers/partners.
• Build trusted relationships across accounts and internal ServiceNow teams.

Skills

AI integration

Executive engagement

Architectural leadership

Frameworks familiarity

Cloud architecture

Cross-functional collaboration

People leadership

Pre-sales experience

Problem solving

Strategic communication

Education

Bachelor's degree in CS/Engineering or equivalent

Tools

TOGAF

Zachman

IT4IT

Job description

ServiceNow is seeking Enterprise Architects to join our post-sales team in Toronto, delivering cross-functional strategies that help customers realize the value of the platform of platforms. You will lead architecture engagements, communicate with senior executives, and guide customers through IT Transformation and Platform as a Service initiatives.

You will collaborate with customers, partners, and the wider sales team to architect solutions, deliver workshops, and evangelize best practices.