Enrolment Services Advisor

Douglas College; New Westminster; Hybrid; CAD 44,000 - 49,000; Full time

Benefits offered by this job

Health and Dental Benefits

Defined-Benefit Pension Plan

Professional Development funding

Transit-accessible campuses

Hybrid work arrangements

Job summary

Douglas College is hiring for a temporary, full-time position at the New Westminster campus, with hybrid work options for eligible roles. The role focuses on guiding students, interpreting policies, and delivering exceptional front-line service in a busy post-secondary setting.

Key requirements include a Bachelor’s degree and 3 years of related experience; strong communication and teamwork are essential. The job runs Sept 15, 2026 to Mar 21, 2027 with potential flexibility in schedule.

Qualifications

• Bachelor’s degree in a relevant field.
• 3 years related work experience in service-centred roles.
• Experience interpreting, applying and advising on policies and procedures.
• Sound knowledge of enrolment or registrarial services or similar experience.

Responsibilities

• Provide exceptional front-line service in a fast-paced environment.
• Interpret and apply policies and procedures to assist students.
• Counsel and guide students on education-related decisions.
• Collaborate with colleagues to support student success.

Skills

Front-line service

Policy interpretation

Student guidance

Communication

Team collaboration

Education

Bachelor’s degree in a relevant field

Job description

$31.69 to $35.51 hourly (which includes a special allowance of $1000 per annum prorated). Salary and wage increments are in accordance with the Collective Agreement.

The Opportunity

Equal access to education is at the forefront of your core values. You find gratification in advocating for and guiding students through one of the most crucial decisions in their lives. When presented with a problem, you analyze the situation, eager to offer a solution. Often, you’re told that your enthusiasm for involvement and proactive listening are assets to the team. If this sounds like you, we need your talents!

WHO WE ARE

Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.

Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments.

WHAT WE OFFER

We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

• Transit-accessible campuses
• Hybrid work arrangements for eligible positions
• Excellent Health and Dental Benefits for eligible positions
• Defined-Benefit Pension Plan for eligible positions
• Professional Development funding
• Access to our Fitness Centres and Classes
• Bachelor’s degree in a relevant field from a recognized post-secondary institution and 3 years related work experience or a combination of education and experience.
• Minimum of 3 years of direct experience in service-centred, preferably in a post-secondary environment; a proven ability to provide exceptional front-line service in a fast-paced environment is required.
• Experience with interpreting, applying and advising on policies and procedures.
• Sound and current knowledge on best practices in enrolment or registrarial services or comparable work experience.
• Ability to provide effective and appropriate guidance and counsel.
• This temporary, full-timeposition is available starting September 15, 2026 to March 21, 2027
• Regular hours of work are Monday to Friday, 8:45 am – 4:15 pm.
• This position is required to work a flexible schedule based on operational needs
• Shift days and times may change depending on operational needs
• Evening and occasional weekend work may be required.
• The position is located at the New Westminster campus; and will be required to work at all Douglas College campuses and offsite locations
• Douglas College is committed to supporting a healthy work/life balance for employees.
• A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College’s Work From Home Policy.

Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you first find out about this employment opportunity?
  • Douglas College Careers Site
  • LinkedIn
  • Indeed
  • Social Media (Facebook, Instagram)
  • Personal Referral
  • Agency Referral
  • Professional Association Website
  • Colleges and Institutes Canada (CICAN)
  • Canadian Association of University Teachers (CAUT)
  • Douglas College CareerHUB
  • Career Fair or Other Hiring Event
  • Other
  • Glassdoor
• If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
  • Yes
  • No
  • Not Applicable
• If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).

  (Open Ended Question)

• Are you a current or former Douglas College employee/student?
  • Current employee
  • Former employee
  • Current student
  • Former student
  • None of the above
• If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)

  (Open Ended Question)

• If you are a regular or auxiliary staff member of the College, are you currently on your probation/trial period at the College?Please note that Article 28.5 (a) of the Collective Agreement (BCGEU) states - \"...regular employees shall not be eligible to apply for another regular posted position within their initial probation period...\", and Article 28.5 (b) states - \"...employees shall not be eligible to apply for another posted position within their trial period unless the posted position constitutes a promotion or results in a change from auxiliary to regular status...\".
  • Yes
  • No
  • Not an employee
• Employees are required to report to the college in person, promptly and reliably, as required by their position. To meet this obligation, they must reside within a commutable distance to the college for the duration of their employment.Please confirm that you can fulfill this requirement.
  • Yes, I can fulfill this requirement
  • No, I cannot fulfill this requirement