Enrollment & Admissions Specialist

ABM College; Calgary; On-site; CAD 42,000 - 56,000; Full time

Job summary

ABM College in Calgary is seeking an Admissions Advisor to guide prospective students through the enrollment journey. You will handle inquiries by phone, email, live chat, and in person, present program options, explain requirements and costs, and schedule admissions appointments.

You will maintain CRM records, participate in events, follow up with leads, and work with academic departments to support enrollment goals.

Qualifications

• Experience in admissions, student recruitment, sales, customer service, or post-secondary education is preferred.
• Strong verbal and written communication skills, with the ability to engage effectively with individuals from diverse backgrounds.
• Demonstrated sales, persuasion, negotiation, and relationship-building skills.
• Ability to build rapport, establish trust, and maintain positive relationships with prospective students.
• A results-oriented mindset with the ability to work toward and achieve enrollment targets.
• Excellent organizational, time management, follow-up, and multitasking skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office applications and experience using CRM systems.
• Ability to work independently while contributing effectively to a collaborative team environment.
• Flexibility to participate in recruitment events, community outreach activities, and other admissions-related initiatives as required.
• Experience working in a post-secondary educational institution is considered an asset.

Responsibilities

• Respond promptly and professionally to prospective student inquiries through phone calls, emails, live chat, and in-person meetings.
• Conduct warm calls and follow up with prospective students to generate interest, build relationships, and schedule admissions appointments.
• Engage with prospective students to understand their educational backgrounds, career aspirations, and individual needs.
• Provide guidance on program selection and help students identify programs aligned with their career goals.
• Clearly explain program details, admission requirements, tuition fees, available financial assistance options, and enrollment procedures.
• Guide prospective students through each stage of the admissions and enrollment process, ensuring a smooth and positive experience.
• Meet and exceed individual and team admissions, recruitment, and enrollment targets.
• Maintain accurate and up-to-date records of prospective student interactions, follow-ups, and admissions activities in the CRM system.
• Follow up consistently with prospective students and maintain an active pipeline of qualified leads.
• Participate in recruitment events, open houses, school visits, career fairs, and community outreach initiatives.
• Deliver engaging presentations and information sessions to prospective students, community partners, and other audiences.
• Assist with student orientations and other admissions-related events and activities.
• Collaborate with the admissions team, academic departments, and other internal stakeholders to support enrollment objectives.
• Provide exceptional customer service while maintaining confidentiality, professionalism, and compliance with institutional policies and applicable requirements.

Skills

Communication skills

Sales skills

Relationship-building

Organizational skills

CRM proficiency

Multitasking

Customer service

Presentation skills

Tools

CRM systems

Microsoft Office

Job description

ABM College in Calgary is seeking an Admissions Advisor to guide prospective students through the enrollment journey. You will handle inquiries by phone, email, live chat, and in person, present program options, explain requirements and costs, and schedule admissions appointments.

You will maintain CRM records, participate in events, follow up with leads, and work with academic departments to support enrollment goals.