Student Service Advisor

University of Alberta Careers; Edmonton; Hybrid; CAD 42,000 - 60,000; Part time

Job summary

University of Alberta Careers in Edmonton is seeking a Student Service Centre Advisor for a role that blends remote and in-person work, with the majority of activity at North Campus. You will help students, applicants, and the public with information on admissions, registration, tuition and student fees, financial aid, scholarships, records and transcripts, exams, and convocation.

The position requires knowledge of campus services and policies and involves guiding callers/visitors, making

Responsibilities

• Provide customer service and information about admissions, registration, tuition and student fees, financial aid and scholarship information.
• Advise on policies and procedures and refer to other offices as needed.
• Assist current students, prospective students, applicants, parents, alumni, and the public with navigational support.

Job description

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

There is also a Temporary Student Service Advisor opportunity available.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigational support concerning University of Alberta policies and procedures with respect to: admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and also make effective referrals. Services are provided to all categories of students; this includes prospective students and current graduate and undergraduate students.