Enhanced Security Operative – Full-Time / Part-Time / On-Call

SSRG; Burnaby; On-site; CAD 55,000 - 103,000; Full time

Benefits offered by this job

Hourly rate $40-$75/hour

Health & dental benefits

Paid training

License renewal fee reimbursement

Referral bonuses

Professional development

Mentorship culture

Employee discounts

Job summary

SSRG in Burnaby, BC is seeking Enhanced Security Operatives to deliver high‑risk security services across diverse environments. This senior role demands exemplary judgment and unwavering composure under pressure while representing SSRG professionally.

Responsibilities include risk management, close protection, investigations, courtroom security, incident reporting, and collaboration with emergency services. The position offers challenging duties with opportunities for professional advancement.

Qualifications

• Minimum of 15 years of operational Public Safety Experience, including corrections, or service with the Canadian Forces.
• Calm, composed demeanor under pressure with professional conduct in high-stress situations.
• Strong de-escalation skills to manage violent or potentially violent encounters.
• Excellent verbal and written communication with diverse stakeholders.
• Ability to write clear and accurate reports for operational, legal, and regulatory purposes.
• Commitment to professionally representing SSRG's standards and brand.

Responsibilities

• Provide close protection services for clients and designated individuals across environments.
• Maintain order and safety within judicial proceedings with professional courtroom security.
• Coordinate with emergency services for rapid incident response.
• Apply de-escalation techniques to minimize risk during confrontations.
• Prepare detailed incident reports following SSRG standards.
• Gather, analyze, and preserve evidence for investigations.
• Interview witnesses to obtain statements and clarify timelines.
• Prepare detailed investigative reports suitable for legal or insurance use.
• Coordinate with law enforcement and corporate clients while maintaining confidentiality.
• Testify in court if required with credible evidence.
• Maintain compliance with licensing, privacy, and evidence-handling standards.

Job description

Join Our Team!

We are looking for professional, reliable, and customer-focused Enhanced Security Operatives to join our team.

The Enhanced Security Operative is a senior‑level security professional responsible for delivering high‑risk and complex security services across diverse operational environments on behalf of SSRG (ScarletSecurity & Risk Group). The role demands exemplary judgment, unwavering composure under pressure, and the ability to representSSRG with the utmost professionalism in all circumstances.

Minimum Qualification:

Candidates must have at least 15 years of operational Public Safety Experience, including corrections, or service with the Canadian Forces.

Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client‑centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.

Responsibilities

Risk Management & Close Protection

• Provide close protection services for clients, principals, and designated individuals, ensuring their personal safety across all assigned environments
• Maintain order and safety within judicial proceedings, delivering professional courtroom security servicesin accordance withapplicable legal and procedural requirements
• Manage andmonitorjob-action demonstrations and labour disputes, ensuring the safety of all parties while upholding relevant legal and operational protocol
• Deliver consistentlyhigh standardsof customer service to clients, stakeholders, and members of the public, reflecting SSRG's commitment to professional excellence
• Detect suspicious occurrences, behaviours, or threats and takeappropriate preventiveor corrective action in a lawful and measured manner
• Prepare detailed,accurate, and comprehensive incident reportsin accordance withSSRG standards and applicable regulatory requirements
• Coordinate with emergency response services and dispatch personnel tofacilitaterapid and effective responses to critical incidents
• Apply proven de‑escalation techniques to manage violent or potentially violent encounters, minimizing risk to all parties involved
• Oversee vehicle movement control and traffic management within operational areas to ensure the safe and orderly flow of people and vehicles
• Manage uncooperative or non‑compliant individuals usingappropriate, lawful, and proportionate techniques consistent with training and policy
• Provide written statements and testimony to law enforcement agencies and judicial bodies as required by operational or legal circumstances
• Execute vehicle, foot, and static surveillance to monitor targets without compromise.
• Produce concise surveillance notes and post‑operation summaries suitable for intelligence or investigative use

Investigations

• Gather, analyze, and preserve evidence including photographs, video, statements, digital records, and physical materials in accordance with legal and procedural standards.
• Interview witnesses and involved parties to obtain statements, clarify timelines, and corroborate investigative findings.
• Prepare detailed investigative reports that are factual, structured, and suitable for legal, corporate, or insurance use.
• Support workplace investigations involving misconduct, harassment, theft, policy violations, or internal security concerns.
• Coordinate with law enforcement, legal counsel, and corporate clients while maintaining confidentiality and professional discretion.
• Testify in court or administrative hearings when required, presenting evidence clearly and credibly.
• Maintain compliance with provincial licensing requirements, privacy legislation, and evidence‑handling standards.

Requirements

• Minimum of 15 years of operational Public Safety Experience, including corrections, or service with the Canadian Forces, is required.
• Demonstrated calm and composed demeanour under pressure, with the ability tomaintainprofessional conduct in high‑stress and unpredictable situations.
• Exceptional ability to de‑escalate conflict and effectively manage volatile or dangerous situations using recognized techniques
• Excellent verbal and written communication skills, with the ability to engage clearly and professionally with diverse individuals and stakeholders.
• Proven ability to write clear, complete, andaccuratereports suitable for operational, legal, and regulatory purposes
• Exceptional situational awareness and threat assessment capabilities, with a well‑developed ability toidentifyand evaluate emerging risks
• Demonstrated discretion and integrity in handling confidential, sensitive, and operationally critical informationProactive security insight and the ability toanticipate,identify, and mitigate risks before they escalated into critical incident
• Commitment to professional representation of SSRG's standards, values, and brand in all client and public‑facing interactions
• Proficiencyin Microsoft Office Suite, including Word, Excel, and Outlook, for documentation, correspondence, and reporting purposes

Working Conditions

The Enhanced Security Operative role is physically and mentally demanding. Operatives maybe requiredto work variable shift schedules, including evenings, weekends, and statutory holidays, across a range of indoor and outdoor environments.

The role involves regular exposure to high‑stress situations, confrontational or volatile individuals, and potentially hazardous conditions. Physical stamina, mental resilience, and sustained alertness are essential requirements of the position.

Company Perks

• Hourly rate: $40-$75/hour depending on assignment
• Health & dental benefits for full‑time employees
• Paid training and subsidies for industry accreditations
• Reimbursement of Security License renewal fees (for full‑time employees only)
• Up to $1,000 in referral bonuses when your friends join the team
• Professional Development & Internal Career Growth Opportunities
• A culture of respect and mentorship
• Access to exclusive employee discounts on over 5000 products & services

We understand that the ideal candidate is not defined by meeting every single criterion, but by vision, impact, and commitment to our purpose. We are actively working to eliminate systemic barriers in our employment process. If your background demonstrates the strategic capacity and leadership required to drive our mission of reducing inequality, and you are excited by this opportunity, we encourage you to apply and articulate your vision in your cover letter.

At SSRG, all hiring decisions are made by qualified recruitment professionals. AI is not used to evaluate candidates or make hiring decisions.

Salary: $40 - $75 per hour