Engine Field Service diesel technician

Cummins Inc.; Mississauga; Hybrid; CAD 73,000 - 111,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Technician to join their dynamic team in Mississauga. This role involves diagnosing and repairing diesel engines while ensuring top-notch customer service. You will work in a union environment with set hours and enjoy benefits from day one. The company provides a vehicle, boot allowances, and annual bonuses, making this opportunity both rewarding and fulfilling. If you have a passion for engines and customer relations, this position is perfect for you.

Benefits

Company Supplied Vehicle

Boot Allowance

Tool Allowance

Annual Bonuses

Health Benefits from Day 1

Qualifications

• Red Seal certification or trade diploma is mandatory.
• 5 years driver’s abstract is required.

Responsibilities

• Develops customer relations and addresses needs promptly.
• Diagnoses and completes complex repairs at customer sites.

Skills

Field Service Experience

Customer Service

Technical Coaching

Engine Diagnostics

Education

310T/421A Red Seal Endorsement

Trade Diploma

Tools

Specialized Tools

Service Vehicle

Job description

DESCRIPTION

We are looking for a talented local Field service technician to join our team in Mississauga, Ontario.

At Cummins, we uphold the highest safety standards to ensure a secure working environment for all employees.

This is a field service diesel technician role- Enjoy the convenience and benefits of a company supplied vehicle.

In this role, you will make an impact in the following ways:

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.

• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

• Escalates unresolved issues to product specialists or supervisor.

• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.

• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer.

• Completes training in line with skill and business requirements.

• Maintains service vehicle and tools for cleanliness and proper operation.

• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

RESPONSIBILITIES

In order to be successful in this role you will need the following:

Education, Licenses, Certifications:

• 310T/421A Red Seal Endorsement is mandatory for this position.

• Locally valid driving permit (Preferred)

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Significant field service work experience

• Experience working on Transit/Automotive, On-highway, Agricultural, Marine and Industrial engines.

• Nat Gas/EV Training (TSSA Certified) is considered an asset for this role.

• Experience with high Horsepower engines (19L and above).

• Expert level knowledge of and/or experience with engine products

• Customer service experience

• Experience providing technical advice and coaching to more junior technicians (preferred)

About the role:

• Union environment

• Working hours 7am-330pm Monday-Friday

• Work is mainly in the GTA area

• Cummins offers annual bonuses

• Boot and tool allowances available

• Benefits starts day 1

QUALIFICATIONS

• A copy of your red seal certification or trade’s diploma is required for this position.

• A copy of a 5 years driver’s abstract is required for this position.

• A valid local driver’s license is required for this position.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Technician

Min Salary $73600

Max Salary $110400

ReqID 2414087

Relocation Package Yes