Engagement Manager

Replicant, Inc; Canada; Remote; CAD 70,000 - 100,000; Full time

Job summary

Replicant, Inc is seeking an Engagement Manager to join their expanding Services team. This role involves managing customer deployments, providing project engagement services, and advising on best practices. The ideal candidate will have a technical background and experience in project management, along with strong communication skills. Join a dynamic team dedicated to transforming customer service with AI technology.

Benefits

Remote working environment

Highly competitive salaries

Top of the line healthcare

Health and Wellness Perk

Equipment Stipend

Flexible vacation policy

5-week sabbatical after 4.5 years

Qualifications

• 2-3 years customer-facing project management or business consulting experience.
• Excellent interpersonal, written and verbal communication skills.
• Ability to travel 25%.

Responsibilities

• Provide advice, guidance, and best practices for customer solutions.
• Manage deployment projects and customer relationships.
• Create and enforce implementation methodologies.

Skills

Project Management

Customer Relationship Management

Communication Skills

Organizational Skills

Negotiation Skills

Education

Bachelor's degree in a technical field

Job description

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs)and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

We are expanding our Services team as our customer base grows. The Engagement Manager is a key role responsible for the success of customer deployments. We seek a highly motivated and self-sufficient individual to provide project engagement advisor services for Replicant deployments, including building customer relationships, advising customers on the best practice use of Replicant solutions, and managing deployment projects.

What You’ll Do

• Working with Replicant teams and business partner resources to provide advice, guidance and best practices for Replicant customer solutions

• Working with other Replicant Engagement Managers to staff projects with appropriate resources

• Helping to create and enforce Replicant’s implementation methodologies

• Running projects with Replicant customers

• Serving as the Professional Services account owner for customers with active implementation projects

What You’ll Bring

• 2-3 years customer-facing project management or business consulting experience

• Demonstrated desire to work in a leveraged manner, working through others to deliver high quality results across a larger sphere of influence

• Excellent interpersonal, written and verbal communication skills. Excellent customer facing and presentation skills

• Excellent organizational skills, ability to set own task lists and timelines

• Ability to negotiate with customers the benefit of Replicant. Ability and willingness to work under pressure in a highly dynamic environment

• Bachelor's degree in a technical field (or equivalent)

• Ability to travel 25%

For all full-time employees, we offer:

Remote working environment that respects time zone differences

Highly competitive salaries, equity, and for US Employees, a 401(k) plan

Top of the line healthcare (medical, vision, and dental)

️ Health and Wellness Perk

️ Equipment Stipend

Flexible vacation policy

️ Amazing team trips & offsites where you can find our CEO baking bread for the team

Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us [e-mail] we’ll work to meet your needs.